ServiceNow Lead Engineer

Vestas; Aarhus kommune; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

Vestas is seeking a seasoned professional to lead Enterprise Service Management on the ServiceNow platform, owning the technical vision and guiding solution design and delivery. You will partner with global teams in Denmark and the Philippines to translate business needs into scalable digital solutions.

The role emphasizes license governance, platform health, security, and upgrades. You will translate requirements into designs, drive improvements, and work on-site in Aarhus or Copenhagen,

Qualifications

• Minimum 5 years of experience with service management enabled by ServiceNow platform.
• Functional and technical solution architecture and agile project management experience.
• Fluent in English, written and spoken.

Responsibilities

• Own the technical vision for Enterprise Service Management on the ServiceNow platform and support platform strategy and roadmap discussions.
• Ensure platform health, security, performance, upgrade readiness, and act as a technical counterpart with ServiceNow and vendors.

Skills

ServiceNow

Enterprise Service Management

Technical leadership

Solution design

Agile (Scrum/Kanban)

Education

Degree in Computer Science, MIS or equivalent

Tools

ServiceNow Platform

Licensing & Compliance

Job description

Do you bring extensive service management experience within the ServiceNow platform? Do you know how to bridge business and digital teams to deliver measurable business outcomes? This is an opportunity to be part of a global digital team in a company advancing the green transition.

Digital Solutions & Development > Digital Business Solutions> Enterprise Service Management

Demand towards the Enterprise Service Management product team in Digital Solutions grows, and the team consisting of professional, passionate and skilled colleagues located in The Philippines and Denmark needs you. The team designs, develops and delivers enterprise service management solutions used by all Vestas 35.000+ employees. And the solutions cover numerous business domains and systems across the company enabling orchestration and work to flow efficiently via ServiceNow platform technology. The design of all solutions is centered around the needs of the people who will use the solutions and around Vestas' strategic objectives and priorities. This is an intriguing role where you will be taking lead to drive and improve the product within the areas of Technical leadership and ownership, and Solution design and delivery.

Responsibilities

In this role, you will act as the subject matter lead for Enterprise Service Management on the ServiceNow platform, owning the technical vision for ESM solutions and supporting platform strategy, and roadmap discussions through technical and architectural assessment.

Further, the main responsibilities will include

• Ensure adherence to Vestas and ServiceNow best practices, including platform health, security, performance, and upgrade readiness, and act as a technical counterpart in dialogue with ServiceNow and vendors, providing insights and recommendations where needed
• Act as the technical owner and challenging lead advisor in dialogue with ServiceNow and vendors, ensuring alignment between platform configuration, user roles, and contractual entitlements
• Ensure correct role assignment and role hygiene; review and validate subscription usage reports and consumption metrics; and support and steer periodic license and subscription reviews to optimize usage and reduce waste
• Taking the lead to advise the Product Owner and stakeholders on license impact of new solutions, customizations, integrations, and feature adoption, ensuring cost-aware technical decisions
• Act as a technical counterpart in renewal, audit, and compliance preparations, ensuring data accuracy, traceability, and defensible explanations of platform usage, and ensure changes do not unintentionally increase license consumption
• Collaborate with AMS vendors and internal teams to ensure support practices, automation, and monitoring solutions minimize unnecessary license and subscription consumption
• Translate business needs and stakeholder requirements into technical designs and user stories; guide design, development, configuration, testing, and deployment; conduct technical reviews; and configure and implement prioritized solutions on the platform

Qualifications

• Degree in Computer Science, MIS or equivalent
• Background from an implementation partner or consultant/developer in a large company with broad and deep experience within service management capabilities and solutions
• A minimum of (5) years of experience with service management enabled by ServiceNow platform
• Functional and technical solution architecture, project management experience, and agile ways of working such as scrum/kanban
• A deep understanding and experience of service management concepts and capabilities, Platform governance and service management solution lifecycle management
• Experience of several ServiceNow functional modules and cross functional concepts enabling business benefits and effective digital employee experiences
• Fluent in English, written and spoken

Competencies

• Ability to investigate and resolve complex issues, and to influence stakeholders and team members consultatively
• Strict and minimalistic in your solutions, with high-quality standards and persistence in finding the underlying cause of problems
• Able to build trust and credibility at all levels of the organization, with effective interpersonal and writing communication skills
• Can bring about and guide change with the goal and greater good in focus
• You can conduct training sessions for your colleagues on functional and technical matters
• Critical, structured, and methodological focused but also enjoy the benefits of working in a team, and can handle shifting priorities and timelines
• Includes focus on continuous service improvement and optimizations in all you do

What We Offer

Work in an engaging and innovative environment where you will help advance digital collaboration and workflow solutions at Vestas. Opportunities for professional growth and development, with access to training and development programs. Be part of a collaborative culture that values teamwork and knowledge sharing and work according to the Vestas values; Simplicity, Collaboration, Accountability and Passion.

Additional Information

Your work location will be Aarhus or Copenhagen, Denmark, where other team members and stakeholders are located. You are expected to work in-office at least 3 days per week and should expect approximately 10-20 annual travel days in this role.

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Our commitment to a fair hiring.

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.

Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.

With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.

To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.