Service Manager, Lystrup

Terma Group; Denmark; On-site; DKK 650,000 - 900,000; Full time

Benefits offered by this job

International environment

Flexible working hours

Benefits package

Well-being perks

Staff events

Networking across Terma

Job summary

Terma Group is seeking a Service Manager to coordinate service deliveries and maintain strong customer dialogue across multiple stakeholders. You will plan and follow up on services and budgets, while ensuring smooth execution and proactive problem management.

You will work with a team of five Service Managers, benefiting from an inclusive culture, autonomy, and opportunities for professional growth. Danish language is a plus, but not required.

Qualifications

• Fluent in English, both written and spoken.
• Danish language is an advantage but not required.
• Background in business processes and customer-facing roles preferred.

Responsibilities

• Coordinate service deliveries with customers and internal teams.
• Plan, execute and follow up on services and budgets.
• Monitor service levels and manage problems and contracts.
• Maintain ongoing dialogue with customers to manage expectations.

Skills

Customer management

English fluency

Communication skills

Relationship building

Education

Diverse educational background welcome

Job description

Would you like to build your career within service delivery and work closely with customers and colleagues? In this role, you will help keep service activities on track and contribute to a great customer experience. Come and join us!

We are facing an exciting future with considerable growth and demanding changes, as we deliver advanced technologies and mission critical solutions for the defense and aerospace industry. Our systems provide security for people on land, at sea and in the air. Therefore, we are looking for a Service Manager to become part of this journey and contribute to our overall purpose – securing people through advanced technology.

Your role in our team

As our new Service Manager, you will have a coordinating role where you help turn customer needs into well-structured service deliveries. You will contribute to planning, execution and follow-up on services and budgets, while keeping a close dialogue with customers and managing expectations throughout the process.

In this role, you will monitor agreed service levels and support problem management. You will work across several tasks and stakeholders at the same time, making sure activities move in the right direction and involving the right colleagues when needed.

This is a great opportunity if you are early in your career and ready to build your experience within service delivery, coordination and customer management. You will have experienced colleagues around you as you get to know our products, customers and internal processes, while gradually taking on more responsibility of your own.

You will become part of a team of five experienced Service Managers, working closely together to coordinate service deliveries and support our customers. We are dedicated to fostering a healthy work-life balance and nurturing your skills through numerous opportunities for professional and personal growth. Our culture promotes autonomy, engagement, and a flexible work environment, and you will collaborate daily with skilled colleagues who make a great team.

How you will make a meaningful contribution

Your key responsibilities include:

• Customer dialogue and managing expectations
• Planning, execution and follow-up on delivered services and budgets
• Managing problems
• Administration of service contracts
• Monitoring agreed service levels delivered to our customers
• Sharing lessons learned and implementing best practices in the daily work

There will be a steep learning curve, but you will quickly get to know our internal procedures and interfaces. You will run several tasks simultaneously, some independently, so you need to be able to prioritize. But you will have experienced colleagues ready to help you settle into the job and great opportunities for development.

Bring your world class expertise into play

You are fluent in English both in writing and verbal at a professional level. Danish is an advantage but not a requirement. Moreover, we are also looking for a new colleague with the following qualifications:

• We welcome candidates from different educational backgrounds, as your business understanding, technical mindset and ability to navigate customer needs matter more than a specific degree
• You understand business processes
• You have a good technical foundation
• You can navigate complex customer and service environments

As a person, you are structured and good at creating overview when several tasks are moving at the same time. You are a strong communicator who follows up, takes initiative and builds good relationships with both customers and colleagues.

We arean international company representing world-class expertise, delivering complex and high-tech products. We value our colleagues and our meaningful contributions to securing people through advanced technology. You will also experience that we have a strong focus on your development, teaching you useful new competences and further strengthening current ones, both professionally and personally. Our company culture is autonomous and engaging, and we acknowledge the importance of flexibility in a great working environment.

When joining Terma, we promise that you will experience: Great people, challenging tasks, world-class expertise, and meaningful contribution in your daily work.

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Benefits at Terma

At Terma, we prioritize the well-being of our employees, ensuring they are well taken care of. Joining our team comes with a multitude of perks designed to enhance your social life, cultural experiences, and health.

• International Environment: Explore great teamwork and professional sparring with colleagues around the world.
• Flexible Working Hours: Enjoy the opportunity to work flexibly and the option to work from home up to two days per week. Internet connection at home is paid for by Terma.
• Comprehensive Benefits Package: Receive a 10% paid pension along with a beneficial health care and insurance package. Enjoy discounts from various business partners.
• Well-being Perks: Opportunity to enroll in our on-site massage-offer at our locations in Denmark.
• Social and Professional Events: We have an active staff association that arranges a variety of social activities and events to bring all of our colleagues together.
• Competence networking across professional experts in Terma: Professional presentations and knowledge sharing across the organization.

We are dedicated to fostering a diverse, equitable, inclusive, and welcoming workplace. Our commitment to DEIB (Diversity, Equity, Inclusion, and Belonging) means we actively value and celebrate unique backgrounds, perspectives, and experiences. We strive to create an environment where all employees have equal opportunities to succeed, feel respected and valued, and experience a true sense of belonging.

To support an unbiased evaluation process, we kindly encourage applicants to omit personal details such as photos and age from their applications.

Do you have any questions regarding the position?

Feel free to contact Hiring Manager on e-mail: [e-mail]

Bear in mind, that we need you to confirm that you can obtain a security clearance by the Danish Defense Intelligence Service, and that all adults in your household are not posing any risk to the related risk-evaluation. This entails among other issues:

• That you have as a minimum stayed within NATO/EU/MISWG countries for the last 7 years only interrupted by short stays abroad, and
• That you have not committed serious criminal offences

Terma group has headquarters in Denmark and is a high-tech company developing products and systems for defense and non-defense security applications, including command and control systems, radar systems, self-protection systems for aircraft, space technology, and aerostructures for the aircraft industry. TERMA | Allies in innovation

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