Service Designer: Shape Online Customer Journeys

DFDS; København; On-site; DKK 600,000 - 700,000; Full time

Job summary

DFDS in Copenhagen is seeking a service designer to join a cross-functional team within the Technology & Innovation Division. You will work across product teams and with stakeholders to improve how users experience DFDS online, grounded in research and structured methods.

You will collaborate with a senior service designer to grow your craft and contribute to documentation, with an emphasis on end-to-end journeys and inclusive teamwork.

Qualifications

• Plan and run user research independently, including respondent recruitment, survey design, and quantitative data analysis.
• Apply core service design methods such as journey maps, stakeholder maps, and service blueprints.
• Work independently in our preferred tools to communicate service flows and ideas.
• Co-create solutions with stakeholders and build alignment throughout the project.
• Contribute to documentation and templates, applying established patterns for consistency.

Responsibilities

• Plan and run user research independently and translate findings into service design decisions.
• Apply journey maps, stakeholder maps, and service blueprints to improve DFDS online experiences.
• Communicate service flows and ideas using preferred tools.
• Collaborate with stakeholders and teammates to co-create solutions.
• Contribute to documentation and templates for consistency.
• Think in end-to-end journeys and connect work to broader touchpoints.

Skills

User research

Journey mapping

Service design

Stakeholder management

Agile mindset

Team collaboration

Tools

Figma

Job description

DFDS in Copenhagen is seeking a service designer to join a cross-functional team within the Technology & Innovation Division. You will work across product teams and with stakeholders to improve how users experience DFDS online, grounded in research and structured methods.

You will collaborate with a senior service designer to grow your craft and contribute to documentation, with an emphasis on end-to-end journeys and inclusive teamwork.