Service Delivery Manager - IT Infrastructure

1386 Satair A/S; København; Hybrid; DKK 780,000 - 1,020,000; Full time

Benefits offered by this job

Competitive salary

Employee Stock Ownership Program

Health insurance

On-site gym

Remote work possibility

Job summary

Satair A/S, an Airbus Services company, is hiring a Senior Vendor Manager to oversee operational vendor management for our infrastructure and network suppliers. You will enforce SLAs, drive remediation, and chair regular service reviews across a global supplier base.

Join a renowned Airbus group with opportunities to influence contracts, leverage ITIL practices, and collaborate with IT procurement in a multinational environment. Fluency in English is required; Danish is a plus.

Qualifications

• Proven background in Service Delivery, Vendor Management, or IT Operations within an enterprise.
• Infrastructure knowledge across cloud hosting, networks, on-prem hardware, data centers, security platforms.
• Commercial and contract awareness including SOWs and SLAs.
• Clear, firm but diplomatic communication; able to say no when needed.
• English fluent; Danish is a plus.

Responsibilities

• Run operational vendor management as the primary contact for infrastructure and network suppliers.
• Enforce SLAs and deliverables; address misses early and drive remediation.
• Chair regular service reviews (monthly/quarterly) and track action items.
• Collaborate with IT Procurement for renewals, disputes, and supplier scorecards.
• Handle escalations and ensure timely resolution of operational issues.

Skills

Vendor management

IT operations

Contract awareness

Communication style: firm and diplomat

Tools

ServiceNow

Jira

ITIL

Job description

Our infrastructure relies heavily on external partners, managed service providers, and vendors. We're looking for someone engaged, who will ensure that our suppliers deliver as agreed in terms of scope, budget and schedule. In this role, you will be the person who holds suppliers accountable, runs the operational reviews, and steps in before a delayed delivery or an unresolved ticket turns into a business problem. You will work closely with the HO IT Infrastructure to ensure that services are performing as expected.

What the job is

• Run operational vendor management: Act as the primary operational contact for our infrastructure and network suppliers.
• Enforce SLAs and deliverables: Track performance metrics closely. When a supplier misses an SLA or slips on a deadline, you address it early and drive the remediation plan.
• Lead structured reviews: Chair regular service reviews (monthly/quarterly), track action items, and ensure unresolved operational issues are followed through to completion.
• Partner with IT Procurement: Provide the operational data needed for contract renewals, dispute discussions, and vendor scorecards.
• Handle escalations: Intervene when standard operational channels stall.

How will you contribute to the team

Proven background: Solid experience in a Service Delivery, Vendor Management, or IT Operations role within an enterprise environment.

Infrastructure knowledge: A practical understanding of enterprise IT (cloud hosting, networks, on‑prem hardware, data centers, security platforms). You must be able to follow technical discussions, challenge timelines and spot when a vendor is giving vague answers.

Commercial and contract awareness: Hands‑on experience working against contracts, Statements of Work (SOWs), and strict Service Level Agreements (SLAs).

Communication style: Firm, diplomatic, and articulate. You need to be able to say "no" or "this isn’t acceptable" clearly and professionally. On the other hand, you would also be able to build good relations to continue the good corporation with our suppliers.

Languages: Professional fluency in English (written and spoken). Danish language skills are a plus. Structured as a person (especially in written form). Pluses (not hard requirements) Practical knowledge about ITIL frameworks. Daily experience working on platforms like ServiceNow, and Jira. Experience operating within multi‑vendor setups and international organizations. Financial understanding.

What does your next challenge look like?

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe. We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan. In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide. Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures. If you want to work as one team embracing a can‑do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

About SATAIR

Satair is an Airbus Services company offering first‑class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation. With our global functional organisation spanning 12 sites and locations worldwide, and a team of over 2,000 people supporting a $3.9billion turnover, you will be part of a truly global company that continues to grow year after year. Welcome to the Satair family! If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany.

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas. SATAIR is committed to achieving workforce diversity and creating an inclusive working environment.

Benefits

• Competitive salary
• Employee Stock Ownership Program
• Success sharing
• Health insurance
• Group accident insurance
• Employee discounts to local businesses
• On‑site gym
• App‑based health & wellbeing platform
• Amazing canteen at a subsided price
• Massage scheme
• Airbus Leadership University
• Large number of e‑learning and training offers for personal and professional development
• Promotion of professional development (e.g. postgraduate studies, technician training)
• Possibility of mentoring
• Gain international experience
• Possibility to work remotely
• 4 care days
• Senior days
• Working from home policy (2 days remote per week)

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment.

Company: Satair A/S

Contract Type: Permanent

Experience Level: Professional

Job Family: Digital