Senior Specialist, Merchandise Planning - Interim

ApplyMint; Denmark; On-site; DKK 900,000 - 1,100,000; Full time

Job summary

Pandora is transforming its Merchandising Planning organization by implementing the o9 platform. You will serve as the o9 Super User, lead training, and champion adoption while ensuring planning quality and process standardization across markets and clusters.

In this role you will bridge system implementation with day-to-day planning operations, maintain end-to-end planning standards, and help shape future planning performance at Pandora from our Copenhagen HQ.

Qualifications

• Significant experience in merchandising planning or related planning disciplines.
• Experience with end-to-end planning processes and operational workflows.
• Experience creating and delivering training and coaching colleagues.

Responsibilities

• Act as o9 Super User and primary expert for system-related questions during rollout.
• Design and deliver training to peers transitioning to o9 to build confidence and capability.
• Identify and escalate system gaps between o9 and current processes; propose practical solutions.
• Document and maintain best practice guidelines, training materials, and process standards for o9 usage.
• Support change management and ensure business continuity during rollout.

Skills

Merchandising planning

Demand forecasting

Analytics

Change management

Communication

Tools

o9

Training & adoption

Job description

Do you thrive at the intersection of business transformation, systems enablement, and commercial planning? Are you passionate about helping teams adopt new ways of working while ensuring operational excellence? Then you could be the Senior Specialist, Merchandising Planning we're looking for.

As Senior Specialist, Merchandising Planning, you will play a key role in supporting the transformation of Pandora's Merchandising Planning organization through the implementation of our new planning platform, o9. Serving as the team's o9 Super User, you will act as the primary expert, trainer, and change champion, helping colleagues build capability and confidence while ensuring planning quality remains strong throughout the transition.

Alongside your transformation responsibilities, you will remain closely connected to the core Merchandising Planning function, supporting the business, promoting process standardization, and driving end-to-end planning excellence across markets and clusters.

This is a unique opportunity to combine system expertise, change management, and commercial planning in a role that will have a direct impact on how Pandora plans, forecasts, and executes globally.

Key responsibilities

o9 transition & super user responsibility

• Act as o9 Super User for the Merchandising Planning team, serving as the primary point of expertise and first point of contact for system-related questions during and after rollout
• Design and deliver training support to peers transitioning to o9, ensuring colleagues build confidence and capability in the new platform at pace
• Identify and ***escalate*** system gaps or process misalignments between o9 and existing ways of working, proposing practical solutions to maintain planning quality throughout the transition
• Document and maintain best practice guidelines, training materials, and process standards related to o9 usage within the Merchandising Planning function
• Support change management across the team, acting as a bridge between the system implementation workstream and day-to-day planning operations

Merchandising planning

• Stay actively connected to live planning cycles and cluster business rhythms — participating in relevant forums, reviews, and team routines to maintain commercial relevance and ensure o9 ways of working remain grounded in real operational realities
• Champion standardization and E2E process efficiency across the Merchandising Planning function by identifying gaps between current practices and optimal ways of working, and translating those insights into scalable process improvements within o9
• Drive process and tool optimization in partnership with planning colleagues, using proximity to the core business to continuously refine how forecasting, buying inputs, and inventory signals flow through o9 — reducing manual workarounds and building repeatable, best-in-class planning routines
• Serve as a process design authority for the MP community, defining and maintaining end-to-end planning standards within the o9 environment that can be adopted consistently across clusters and markets
• Flex capacity to support the broader team on tasks and processes as needed during the rollout period, ensuring business continuity and collective delivery

What is needed to succeed

We imagine that you bring a strong background in merchandising planning, demand planning, supply chain planning, or a related function, combined with a passion for systems, process improvement, and change management. You enjoy helping others succeed and are energized by driving adoption of new tools and ways of working in a complex, global environment.

Furthermore, we are looking for someone who has:

• Significant experience within merchandising planning, inventory planning, forecasting, or a related planning discipline.
• Experience working with o9, including supporting or leading system implementations, user adoption, process optimization, and business transformation initiatives.
• Strong understanding of end-to-end planning processes and operational workflows.
• Experience creating and delivering training, coaching colleagues, and building organizational capability.
• Strong analytical and problem-solving skills with the ability to identify root causes and recommend practical solutions.
• Experience working across multiple stakeholders, functions, and geographies.
• Excellent communication skills with the ability to translate complex processes into clear and actionable guidance.
• A continuous improvement mindset and passion for process excellence.

Personal competencies

To succeed in this role, you are:

• A strong collaborator who enjoys working across teams and functions.
• An effective communicator and natural trainer who can simplify complexity.
• Structured and detail-oriented while maintaining a broader end-to-end perspective.
• Curious and proactive when identifying opportunities for improvement.
• Comfortable navigating change and supporting others through transformation.
• Solution-oriented and resilient when working through challenges.?>
• Able to balance operational delivery with long‑term process improvements.
• Passionate about creating scalable, efficient, and sustainable ways of working.

Your new team

You will join Pandora's Merchandising Planning organization during an exciting period of transformation. Working closely with planning teams, clusters, and cross‑functional partners, you will play a pivotal role in enabling the successful adoption of o9 while helping shape the future of Merchandising Planning across Pandora. Through your expertise, you will help establish new standards, strengthen planning capabilities, and ensure our teams have the tools, processes, and support needed to deliver exceptional business outcomes.

Additional information

• \u003cb\u003eGlobal Career Band:\u003c/b\u003e 5A

Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self‑expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.