Senior Program Manager, Commercial Operations, Falcom

FalCom A/S; Ballerup; On-site; DKK 900,000 - 1,100,000; Full time

Job summary

FalCom A/S in Denmark seeks a Senior Program Manager to lead large customer projects in defence and public safety. You will own programs from planning to delivery and collaborate with R&D, Sales, Operations and Finance to ensure on-time outcomes.

Based in our HQ in Ballerup, you will report to the Head of Program Management, work with cross-functional teams, manage tenders, monitor risks, and build strong customer relationships for long-term success.

Qualifications

• 5+ years experience managing customer programs, ideally in defence or government.
• Advanced communication skills and ability to lead cross-functional collaboration.
• Comfort solving problems in a changing environment and handling large-scale programs.
• Technologically proficient; experience with PLM or CRM systems adds value.

Responsibilities

• Manage large customer projects, initiatives, and government tenders, ensuring seamless delivery and adherence to timelines.
• Collaborate with R&D, Sales, Operations and Finance, as well as external stakeholders to deliver solutions meeting customer needs.
• Develop and implement project management methodologies, tools and processes.
• Monitor progress, resolve issues, and mitigate risks.
• Build strong relationships with customers to ensure long-term satisfaction.

Skills

Program management

Stakeholder management

Risk management

Cross-functional collaboration

PLM familiarity

Tools

CRM systems

PLM systems

Job description

We are looking for a Senior Program Manager to join our Commercial Operations team and manage large customer projects. Do you have experience with program management and want to work in a high-tech, fast-growing company in the Defence and Public Safety industries? Built on a proud legacy of more than 155 years of audio and technical solutions, FalCom delivers high-quality tactical communication systems, such as headsets, intercom systems, cables and connectors, sold to military and public safety users worldwide. As a Senior Program Manager, you will add structure and oversee the execution of high-priority programs, collaborating with cross-functional teams. You will have an important role in securing and managing large accounts, from initial planning to delivery.

The team you will be joining

You will be based in our HQ in Ballerup and report to the Head of Program Management. You are expected to work independently, take ownership of your programs, and keep stakeholders informed proactively. For our team to succeed we rely on trust, collaboration, and a positive, solution‑oriented mindset.

Your contribution:

• Manage large customer projects, initiatives, and government tenders, ensuring seamless delivery, adherence to timelines, and alignment with business goals.
• Work closely with internal teams across R&D, Sales, Operations, and Finance, as well as external stakeholders to deliver innovative solutions that meet customer and market needs.
• Develop and implement project management methodologies, tools, and processes to ensure efficiency.
• Additionally, you contribute with strong skills in monitoring progress, resolving issues, and mitigating risks in advance.
• Build positive relationships with customers, acting as a knowledgeable advocate for their needs and ensuring long-term satisfaction.

To perform well in the role, we imagine that you:

• Have 5+ years experience managing customer programs, ideally in defence or government.
• Have advanced communication skills and can take the lead in collaborating with other teams and stakeholders.
• Are comfortable solving problems in a changing environment and handling large-scale programs.
• Are technologically proficient; experience with PLM or CRM systems would add value.
• Have experience with handling public or defence tenders.
• Are fluent in English, both written and verbal – additional languages are welcome.

Other requirements for the role

• Travel is part of the role, but not the focus. You can expect ~20 days of travel per year. Additional travel may be needed, and we value mutual flexibility.

Background check.

Please note that all FalCom employees will be subject to a background check and must maintain a clean record throughout employment.

All applicants will receive equal consideration for employment.

Join us in bringing people closer FalCom is built on GN Group’s foundation, with more than 155 years of innovation, as an established provider of intelligent audio solutions. Inspired by people and motivated by innovation, GN delivers technology that enhances hearing and sight. We enable people to overcome real-life problems, improve communication and collaboration for businesses, gamers, and tactical units.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to further expand our position in the large audio and video peripherals markets. Read more about the announcement here.

Thank you for your interest in careers at GN! This site includes GN roles across our Jabra, SteelSeries and Blue Parrott brands. For GN Hearing roles, including Beltone, ReSound and Audigy, please visit the GN Hearing career site. GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding. By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.

The GN-owned brands that are responsible for bringing these technologies to life: Medical grade hearing technology: ReSound, Beltone, Interton, Jabra Professional collaboration: Jabra, BlueParrott, FalCom Gaming, calls and media: SteelSeries, Jabra Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.

If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn, Facebook and Twitter.