Senior Operations Analyst

Skatteguiden; København; On-site; DKK 420,000 - 600,000; Full time

Job summary

Skatteguiden seeks an experienced analyst to own capacity planning and forecasting within the operations team, turning data into concrete actions close to the business.

You will hit the ground running from day one and become a key person in professionalising our operations setup. Over time, the role may broaden to more operations responsibilities as the organisation scales.

Qualifications

• 3-5 years in a comparable position.
• Strong analytical profile with capacity planning, workforce management or operations analytics.
• Solid experience with SQL and data processing, preferably in Snowflake/DBT.
• Comfortable with forecasting methods and statistical modelling.
• Experience with BI tools; Lightdash used.
• Ability to communicate complex analyses clearly to non-technical stakeholders.
• Self-driven and action-oriented.

Responsibilities

• Own and develop capacity planning model across advisors and tasks.
• Build forecasting models to support staffing decisions.
• Ensure up-to-date cap vs demand picture.
• Analyse time usage, efficiency and SLA adherence.
• Identify automation opportunities and quantify impact.
• Deliver ongoing reporting to the leadership team.
• Collaborate with operations to translate analyses into action.

Skills

Analytical mindset

Capacity planning

Workforce management

Operations analytics

SQL

Data processing

Snowflake

DBT

Forecasting

BI tools

Lightdash

Communication

Self-motivation

Tools

Snowflake

DBT

Job description

Who we are looking for

We are looking for an experienced analyst who can take full ownership of capacity planning and forecasting within our operations team, and who thrives on turning data into concrete actions close to the business.

You will hit the ground running from day one and become a key person in professionalising our operations setup.

Over time, the role has the potential to grow into a broader operations responsibility as the organisation scales.

What you will be working on

Capacity planning & forecasting

• Own and develop our capacity planning model across all advisors and task types
• Build robust forecasting models that support staffing decisions and resource allocation
• Ensure we always have an up-to-date and reliable picture of capacity vs. demand

Analysis & insight

• Analyse time usage, efficiency and SLA adherence across the operations team
• Identify automation opportunities and quantify the potential of specific initiatives
• Deliver ongoing reporting to the leadership team

Direct collaboration with operations

• Work closely with the operations team to translate analyses into action
• Be the data resource that makes it easier for operations to make good decisions

What you bring

• 3-5 years in a comparable position
• Strong analytical profile with experience in capacity planning, workforce management or operations analytics
• Solid experience with SQL and data processing, preferably in Snowflake/DBT
• Comfortable with forecasting methods and statistical modelling
• Experience with BI tools. We use Lightdash.
• Ability to communicate complex analyses clearly to non-technical stakeholders
• Self-driven and action-oriented. You do not wait to be led.

Nice to have

• Experience with Python for automation and modelling
• Background from a company with seasonal fluctuations or variable demand
• Experience building or optimising operational processes

What we offer

• A role with real influence over how Skatteguiden scales its operations
• Close collaboration with a strong data team and an engaged operations organisation
• Opportunity to grow into a broader area of responsibility over timeOffice-first culture in Copenhagen with a focus on professional sparring and community

Lean process

• 20-minute "vibe check" online screening call with The Hub
• 1-hour onsite case session with the hiring manager, a team member and product manager
• 30-minute onsite meet & greet with the CEO and COO