Senior Manager, User / Innovation Research

the LEGO Group; Billund; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work model

Job summary

LEGO Group seeks a Senior Manager, User/Innovation Research to lead the research and learning agenda across multidisciplinary innovation projects within the Creative Play Lab. You will embed audience insight in development, de-risk concepts and support a team of researchers through coaching and strategic guidance.

This Senior Manager level role is based in Billund, with a flexible Best of Both hybrid model: three days in the office and two days remote.

Qualifications

• Delivered user, design or innovation research that informed product, service or proposition development in multidisciplinary teams.
• Built mixed-methods research programmes across multiple markets to stress-test and de-risk propositions.
• Led end-to-end qualitative research design, moderation and insight synthesis.
• Collaborated with design, marketing, engineering and strategy stakeholders to drive decision-making with evidence.
• Situates user insights with commercial and operational constraints to highlight trade-offs.
• Developed and coached researchers within multidisciplinary teams.

Responsibilities

• Own the research and learning agenda across multidisciplinary innovation projects.
• Provide evidence-based recommendations to guide go/iterate/discontinue decisions.
• Lead and develop 3 to 4 researchers within the team.
• Embed audience insight at the center of innovation and proposition development.

Skills

User research

Innovation research

Multi-market research

Qualitative design

Stakeholder collaboration

Insight synthesis

Team coaching

Job description

About the role

As our Senior Manager, User/Innovation Research, you'll play a senior strategic role at the heart of product and proposition innovation within the LEGO Group Creative Play Lab. You'll own the research and learning agenda across multidisciplinary innovation projects, ensuring audience insight is embedded into every stage of development. By combining rigor, curiosity and creativity, you'll help teams build experiences grounded in human insight and de-risked for market success while supporting and developing a team of researchers.

Job Description

As our Senior Manager, User/Innovation Research, you'll play a senior strategic role at the heart of product and proposition innovation within the LEGO Group Creative Play Lab. You'll own the research and learning agenda across multidisciplinary innovation projects, ensuring audience insight is embedded into every stage of development. By combining rigor, curiosity and creativity, you'll help teams build experiences grounded in human insight and de-risked for market success while supporting and developing a team of researchers.

This is a Senior Manager level People Leader role. This role will be based in our Billund Project House. We offer a flexible hybrid working model known as Best of Both, with 3 days in the office and 2 days working from home.

Required Qualifications

• Delivered user, design or innovation research that informed product, service or proposition development whilst working in multi-disciplinary teams.
• Built mixed-methods research programmes across multiple markets to systematically stress-test and de-risk propositions.
• Led end-to-end qualitative research design, moderation and insight synthesis.
• Deep experience collaborating with design, marketing, engineering and strategy stakeholders, and using evidence-based recommendations to drive decision-making.
• Ability to situate user insights alongside commercial and operational/technological constraints, to highlight trade-offs and ensure propositions are feasible to deliver and attractive for the business.
• Developed and coached researchers within multidisciplinary teams.

Preferred Qualifications

• Conducted research with children to inform product or experience development.
• Worked within the toys or entertainment industry.
• Applied digital research and synthesis platforms to generate actionable insights.

What You'll Build

• A trusted research and learning agenda across innovation projects.
• High-quality research that informs future play experiences and propositions.
• Audience insight at the centre of innovation and proposition development.
• Evidence-based recommendations that guide decisions to proceed, iterate or discontinue concepts.
• Stronger innovation investment decisions through integrated qualitative, quantitative, experimentation and secondary research.

If you've worked in a role where you developed products, propositions or experiences within multidisciplinary teams, you'll feel at home here. What matters most is your ability to connect different sources of evidence, create compelling insight narratives and help teams make confident decisions.

Life on the team

The Creative Play Lab is the LEGO Group's innovation department, dedicated to inventing the future of LEGO play. The Experimental Research Team serves as the audience and research experts, pioneering new ways to understand children and future play needs. You'll join a collaborative environment where strategic thinking, strong stakeholder partnerships, coaching and mentoring are valued. Together, the team creates meaningful learning that helps shape future products, propositions and experiences.

What Success Looks Like

You'll establish a trusted research agenda, embed audience understanding into innovation processes and help teams make stronger proposition decisions. Over the next 12 to 18 months, the team will focus on annual innovation missions delivered in 12-month cycles. You'll work closely with design, engineering, marketing, analytics, strategy, quantitative research and experimentation partners while leading and developing 3 to 4 researchers. Success means helping teams explore, assess and advance innovation opportunities through evidence-based decisions.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect

Family Care Leave

We offer enhanced paid leave options for those important times.

Insurances

All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing

We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount

We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus

We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Your workplace

Your workplace will be the office, store or factory specified in this advert.

Hybrid Working

Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience here

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.