Senior CRM Project Manager for Global Brands

MAP; København; On-site; DKK 598,000 - 930,000; Full time

Job summary

MAP is a world-leading Centre of Excellence helping brands become more customer-centric through hyper-personalization at scale, marketing automation, and CRM. We partner with global clients to design and deliver end-to-end CRM and loyalty initiatives across multiple channels.

As Senior Project Manager, you will guide delivery for major global brands, manage multi-workstream programs, and ensure campaigns meet ambitious client expectations with data-driven accuracy and strategic insight.

Qualifications

• 5+ years of experience in Project Management within CRM, digital marketing, or a related agency environment.
• Proven experience working with large global brands (luxury and/or automotive sectors advantageous).
• Deep knowledge of working with data, technical projects, and enterprise marketing automation platforms.
• Hands-on experience with execution and implementation of projects within CRM, web, and/or marketing automation.
• Strong familiarity with enterprise platforms, ideally Salesforce Marketing Cloud or Adobe Marketing Cloud.
• Ability to manage deadlines, estimates and budgets with competence and confidence.
• Exceptional communication and presentation skills in English.

Responsibilities

• Leading the delivery and implementation of customer relationship management (CRM) and loyalty initiatives for major global brands.
• Focusing on executing sophisticated, personalized client communication campaigns from inception to deployment.
• Managing global client relationships from a delivery perspective, acting as a trusted operational partner to ensure project success.
• Developing detailed project scopes, complex timelines, and budgets, ensuring all deliverables are met efficiently and profitably.
• Producing high-quality project status reports and presentations for client meetings.

Skills

Project management

CRM

Global accounts

English proficiency

Salesforce Marketing Cloud

Adobe Marketing Cloud

Tools

Salesforce Marketing Cloud

Adobe Marketing Cloud

Job description

MAP is a world-leading Centre of Excellence helping brands become more customer-centric through hyper-personalization at scale, marketing automation, and CRM. We partner with global clients to design and deliver end-to-end CRM and loyalty initiatives across multiple channels.

As Senior Project Manager, you will guide delivery for major global brands, manage multi-workstream programs, and ensure campaigns meet ambitious client expectations with data-driven accuracy and strategic insight.