Senior Aftersales Manager

Desmi A/S; Nørresundby; Hybride; DKK 673 000 - 1 046 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Hybrid work environment

Global career prospects

Private healthcare and life insurance

On-site canteen and meals

Company sports & social activities

Résumé du poste

DESMI is seeking a Senior Aftersales Manager to proactively grow the aftersales business across Northwest Europe, with a focus on Marine. You will join a collaborative, learning-focused team and travel 60–80 days a year.

You will join visits with Account Managers to coach, identify, qualify and pitch aftersales opportunities, and ensure alignment with aftersales coordinators. This role does not own customers directly but influences outcomes through leadership and collaboration.

Qualifications

• Solid understanding of aftersales and commercial growth.
• Able to coach others and build capability rather than rely on yourself.
• Strong communication and negotiation skills; comfortable with travel.

Responsabilités

• Join Account Managers on selected customer visits and coach them to identify aftersales opportunities.
• Visit customers to understand pain points and propose aftersales solutions.
• Ensure alignment with aftersales coordinators to focus on key accounts and customers.
• Provide regular views of co-visit coverage, pipeline movement and coordination issues.
• Help the region deliver its total aftersales budget by driving aftersales on major install bases.

Connaissances

Commercial mindset

Customer-facing

Coaching

Negotiation

Travel readiness

Fluent English

Formation

Engineering degree

Description du poste

Are you our newest team member as a Senior Aftersales Manager ready to specialize, deepen your expertise, and make an impact within a dynamic and supportive team?

DESMI is a dynamic and innovative company where your ideas matter. We're building a culture that values collaboration, continuous learning, and making a difference. As an employee at DESMI, you'll have the opportunity to work on challenging projects, develop cutting-edge skills, and connect with a diverse team of talented individuals. If you're looking for a workplace where you can grow, contribute, and be inspired, DESMI is the place for you.

Ideally, we are looking for someone who is:

• Commercially driven and motivated by growing aftersales across Marine, Industry and Aquaculture in Northwest Europe
• Credible in front of customers and comfortable joining Account Managers on visits where aftersales belongs on the agenda
• Able to create focus and alignment across sales and aftersales coordination without formal authority

A glimpse into the role

As Senior Aftersales Manager, you will make DESMI’s aftersales business proactively sold and smoothly delivered across Northwest Europe, with a natural weighting toward Marine. You report to the Regional Sales Director NWE and travel 60–80 days a year. Your role mainly revolves around:

• Joining Account Managers on selected customer visits and coaching them to identify, qualify and pitch aftersales opportunities themselves
• Visiting customers to understand pain points and finding solutions that support the customer and increase DESMI’s aftersales
• Ensuring alignment with the aftersales coordinators to focus on the accounts and customers the sales organisation is actively working with
• Providing a simple, regular view of co-visit coverage, pipeline movement and coordination issues
• Ensuring that the region delivers on its total aftersales budget, by working with account managers and customers on putting aftersales on the agenda on accounts with a large install base

You will not own any customer directly, but you will be responsible for the aftersales budget and ensuring that DESMI is proactively pushing after-sales to relevant customers. You will do this through influencing your colleagues and talking directly to the customers

Your next opportunity starts here

We are looking for a self-driven person with a solid understanding of aftersales and commercial growth. You don’t own customer accounts or lead the coordination team. Your impact comes from being present where it matters, building skills in others and keeping everyone pointed at the same priorities. You are structured, committed and lead by example through your own active participation.

We also imagine that you:

• Have a commercial background in aftersales, service sales or aftermarket within industrial equipment, ideally pumps, marine or process industry
• Have a technical foundation, e.g. an engineering degree, that lets you discuss equipment, service needs and solutions credibly with customers
• Are a natural coach who builds capability in others rather than dependency on yourself
• Communicate and negotiate well, and build strong relationships with customers and internal colleagues
• Work fluently in English in an international, cross-functional setting and are comfortable with frequent travel

At DESMI, we want you to feel supported, valued and motivated. That’s why we offer a range of benefits that make a difference – from flexibility and career opportunities to security.

Here is some of the benefits we offer our employees:

• Flexible working hours with the option to work from home two days a week, supporting a hybrid work environment that fosters productivity and teamwork.
• Global career prospects - Be part of DESMI’s global team. Working with dedicated colleagues across Europe, Asia and USA
• Skills development and career growth - Opportunities for training, job rotation and internal mobility
• Private healthcare and life insurance - your well-being is important to us. We provide comprehensive private healthcare coverage, giving you access to quality medical treatment when needed.
• On-site canteen - including a light breakfast, buffet lunch and fruit snacks throughout the day, with a focus on healthy and varied meals.
• Company sports & social activities - Join events like badminton, bowling, summer parties, art clubs and more

What we’re about

But we’re more than just pumps. At DESMI, we believe teamwork and innovation drive success.

When you join DESMI, you can expect:

• A collaborative and supportive team environment.
• Opportunities for continuous learning and professional development.
• A chance to contribute your ideas and make a real impact.
• A company that values sustainability and innovation.

We are a flat organization with an open-door policy, where decisions are made together, and ideas are always welcome. Here, doers thrive – if you see an opportunity for improvement, you have the freedom to act on it.

As innovators in reliable and sustainable flow solutions, we serve a wide range of industries from Aquaculture and Defense to Green Technologies – the list goes on. Sustainability is highly appreciated while developing high-performance and long-lasting technologies that help industries adapt to evolving markets while reducing environmental impact.

If you have questions about the role, you are welcome to contact Emil Hyllested Levå - DESMI at [e-mail].