Sales Associate, Royal Copenhagen Flagship Store

Fiskars Group; København; On-site; DKK 165,000 - 234,000; Full time

Benefits offered by this job

Employee discounts on Vita Brand

Ongoing training and development

Team-oriented work environment

Job summary

Royal Copenhagen, part of Fiskars Group, is hiring a full-time Sales Associate for the Amagertorv flagship store in København K. The role focuses on delivering exceptional customer experiences, showcasing the brand’s craftsmanship and heritage, and achieving sales targets through engaging storytelling.

Candidates should have retail or customer service background, a passion for design, and strong communication skills.

Qualifications

• Previous retail or customer service experience, preferably in design-focused environment.
• Genuine enthusiasm for high-quality design and heritage.
• Exceptional interpersonal and communication skills.

Responsibilities

• Engage with customers warmly and professionally.
• Provide personalized assistance and product knowledge.
• Showcase craftsmanship and educate customers about designs and heritage.
• Maintain an inviting store environment with well-presented displays.
• Process sales transactions accurately and efficiently.
• Address inquiries and feedback to exceed expectations and build relationships.
• Collaborate with team to achieve sales targets.
• Use storytelling to drive sales.

Skills

Retail experience

Customer service

Attention to detail

Teamwork

Job description

Founded in 1775 as “The Danish Porcelain Factory” under the patronage of Dowager Queen Juliane Marie, Royal Copenhagen is among the oldest companies in Denmark. Deeply anchored in craftsmanship, royal heritage and timeless design, Royal Copenhagen is one of the most luxurious porcelain brands in the world. An innovative approach and steadfast determination have made Royal Copenhagen a part of Danish cultural history and a true national treasure.

Join Our Team as a full time Sales Associate! Are you passionate about design and delivering exceptional customer experiences? We are looking for three motivated and customer-focused individuals to join our team as Sales Associates. Two positions are permanent full-time roles, and one is a full-time maternity cover position. As a brand ambassador for Royal Copenhagen, renowned for its craftsmanship, design heritage, and timeless products, you will play a key role in creating memorable shopping experiences and representing our brand at its very best.

Position: Sales Associate Location: Royal Copenhagen Flagship Store, Amagertorv 6, 1160 København K Working hours: This position is 37 hours.

Responsibilities

• Engage with customers warmly and professionally
• Providing personalized assistance and expert product knowledge
• Showcase the artistry and craftsmanship of Royal Copenhagen’s collections, educating customers about the unique designs and rich heritage
• Maintain a visually appealing store environment, ensuring product displays are well-presented and enticing
• Process sales transactions accurately and efficiently
• Proactively address customer inquiries, concerns, and feedback, going above and beyond to exceed expectations and build lasting relationships
• Collaborate with the store team to achieve sales targets and contribute to overall store success
• Use storytelling to engage customers, ignite their imagination, and drive sales

Requirements

• Previous retail or customer service experience, preferably in a design-focused environment
• Genuine enthusiasm for high-quality design and a keen appreciation of the brands craftsmanship and heritage
• Exceptional interpersonal and communication skills, with a friendly and approachable demeanor
• Strong attention to detail and organizational abilities to maintain an inviting store environment
• Ability to work effectively in a team-oriented environment while also being self-motivated and proactive
• Flexibility to work a schedule that may include evenings, weekends, and holidays

Perks and Benefits

• Competitive hourly wages with opportunities for growth and advancement within the company
• Employee discounts on Vita Brand products, allowing you to enjoy the beauty of our design firsthand
• Ongoing training and development to deepen your knowledge of the brand’s history, collections, and craftsmanship
• A positive and supportive work environment that values teamwork, creativity, and exceptional customer service
• The chance to be part of a globally recognized brand that represents timeless elegance and superior design

If you have a passion for design, a flair for customer service, and an appreciation for the artistry of Royal Copenhagen, we would love to have you on our team! With untiring enthusiasm, Royal Copenhagen continuously revitalises itself and its historic aesthetic, time and time again. Won’t you join us?

Pioneering design to make the everyday extraordinary Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group’s global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars. BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita’s reported net sales were EUR 605 million. Already 50% of BA Vita’s net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites. BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars’ net sales were EUR 547 million.