Sales Advisor 25 hours

& Other Stories; København; On-site; DKK 28,000 - 40,000; Part time

Benefits offered by this job

Staff discount 25%

HIP incentive program

PFA pension and health insurance

Job summary

& OTHER STORIES in Copenhagen is seeking a friendly Sales Advisor to greet customers and embody the heart of our brand. You’ll provide high-level service from conversations to cash desk, fitting rooms and shop floor, helping with deliveries, stock replenishment, and merchandising.

Previous retail or customer service experience is nice to have but not mandatory; this is a part-time role at 25 hours per week with benefits for Denmark-based employees.

Qualifications

• Customer-focused with a commitment to delivering excellent service.
• Adaptable and responsive to changing priorities and customer requests.
• Proactive and driven to take initiative and get things done with quality.
• Clear communicator who listens to understand others’ perspectives and needs.
• Open to feedback and opportunities to grow and develop.
• Passion for our brand and collection, sharing enthusiasm with customers.
• Willing to work varied hours, including evenings and weekends.

Responsibilities

• Greet customers and provide high-level service on the shop floor.
• Assist at cash desk, fitting rooms, and throughout the store floor.
• Process deliveries, replenish stock, and merchandise garments.
• Guide customers through their shopping journey with warmth and proactive assistance.

Skills

Customer-focused

Adaptable and flexible

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

Job description

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they’re not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

• This is a part-time position with a contract of 25 hours a week.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, Denmark-based colleagues also receive:

• PFA Pension and Health Insurance
• Education, Development, and Open Dialogues
• Company Agreements
• Celebrations and Traditions

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.