Remote Danish CS Rep in Greece — Relocation Support

FH Collective Academy; Roskilde; Remote; DKK 150.000 - 200.000; Vollzeit

Zusammenfassung

FH Collective Academy is seeking a Customer Service Representative to support a global online community. The role is fully remote with relocation support to Greece, and requires Danish and English fluency.

You will handle customer inquiries, investigate issues, and contribute to safer, clearer product communication, all while benefiting from Greek lifestyle and an international team. The position emphasizes empathy, problem solving, and data-informed improvements to the user experience, with

Qualifikationen

• Fluency in Danish and English is required.
• Familiarity with digital platforms is a plus.

Aufgaben

• Provide empathetic and accurate customer support.
• Investigate account issues and content reports.
• Advocate for community safety and product understanding.
• Use data insights to enhance the user experience.

Kenntnisse

Danish fluency

English fluency

Customer service

Jobbeschreibung

FH Collective Academy is seeking a Customer Service Representative to support a global online community. The role is fully remote with relocation support to Greece, and requires Danish and English fluency.

You will handle customer inquiries, investigate issues, and contribute to safer, clearer product communication, all while benefiting from Greek lifestyle and an international team. The position emphasizes empathy, problem solving, and data-informed improvements to the user experience, with