Project Coordinator Specialist

SE16 Electrolux HemProdukter AB; Sverige; On-site; DKK 285,000 - 353,000; Full time

Job summary

Electrolux Group is hiring a Project Coordinator Specialist to join our Business To Project team, supporting the sales channel within the construction segment. You will coordinate installation projects from order intake to completion, ensuring delivery quality and a seamless customer experience.

This hybrid role blends operations, coordination, and development, with a focus on automation and AI to improve processes, profitability, and customer experience.

Qualifications

• A few years of experience in order management, logistics coordination, sales administration, or a similar operational role.
• Strong interest or experience in AI tools, automation, digital development, and continuous process improvement.
• Experience with data and analysis tools such as Excel, with the ability to use insights to support operational decisions.
• Experience with SAP, ticketing systems (e.g., C4C), and Office 365 applications such as Teams, SharePoint, Forms, and Planner.
• Good understanding of customer service operations, KPIs, and how to balance customer needs with operational efficiency and business goals.
• Strong communication, stakeholder management, and basic project management skills, combined with a proactive, structured, and solution-oriented approach.
• Fluent in Swedish and English, both written and spoken.
• Finnish is considered an advantage.

Responsibilities

• Coordinate and manage installation projects from order intake through completion, ensuring delivery quality and a seamless customer experience.
• Act as main point of contact for customers and stakeholders, communicating effectively throughout all stages of delivery.
• Receive, process, and administer orders, including project preparation, booking activities, system entries, invoicing, and follow-ups.
• Proactively identify, manage, and resolve deviations, risks, and issues to ensure successful project execution.
• Contribute to development and continuous improvement of processes and ways of working, focusing on efficiency and customer experience.
• Identify and drive automation opportunities, including AI and digital tools, while supporting quotation creation with a commercial mindset.

Skills

Order management

Logistics coordination

Sales administration

AI tools interest

Process improvement

Stakeholder management

Communication

Project management

Excel

Fluent Swedish/English

Tools

SAP

C4C ticketing

Office 365 (Teams, SharePoint, Forms, Planner)

Job description

Shape the future. Bring your potential to life. At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. Join us in our exciting quest to build the future home.

About the role

We are looking for a Project Coordinator Specialist to join our Business To Project team, supporting our sales channel within the construction segment. We look for someone with a strong interest in automation and process development, combined with a commercial mindset. In this role, you will coordinate customer fulfillment for installation projects and ensure a smooth journey from order to final inspection. You will play a key role in delivering excellent customer experience by managing multiple stakeholders, maintaining high operational quality, and ensuring projects are executed according to plan. This is a hybrid role combining operations, coordination, and development, where you actively contribute to both daily execution and continuous improvement. You will work closely with customers, sales teams, installers, carriers, and internal stakeholders to drive efficient delivery processes and identify opportunities for improvement. The role also includes supporting quotation work, where understanding customer value, business impact, and profitability is key. If you are motivated by creating structure, improving processes, and leveraging automation and AI to simplify ways of working, this could be an exciting opportunity for you.

Responsibilities

• Coordinate and manage installation projects from order intake through completion, ensuring delivery quality, project progress, and a seamless customer experience.
• Act as the main point of contact for customers and internal and external stakeholders, communicating effectively throughout all stages of the delivery process.
• Receive, process, and administer orders, including project preparation, booking activities, system entries, invoicing, and any required follow-up actions.
• Proactively identify, manage, and resolve deviations, risks, and issues to ensure successful project execution.
• Contribute to the development and continuous improvement of processes and ways of working, with a focus on efficiency, customer experience, and operational excellence.
• Identify and drive automation opportunities, including the use of AI and digital tools, while supporting quotation creation with a commercial mindset focused on accuracy and profitability.

Qualifications

• A few years of experience in order management, logistics coordination, sales administration, or a similar operational role.
• Strong interest or experience in AI tools, automation, digital development, and continuous process improvement.
• Experience working with data and analysis tools such as Excel, with the ability to use insights to support operational decisions.
• Experience with SAP, ticketing systems (e.g., C4C), and Office 365 applications such as Teams, SharePoint, Forms, and Planner.
• Good understanding of customer service operations, KPIs, and how to balance customer needs with operational efficiency and business goals.
• Strong communication, stakeholder management, and basic project management skills, combined with a proactive, structured, and solution-oriented approach.
• Fluent in Swedish and English, both written and spoken.
• Finnish is considered an advantage.

Why join us?

• Be part of shaping how we use new tools and automation in operations.
• Work in a role where you can influence both daily operations and future ways of working.
• Join a team focused on continuous improvement, collaboration, and customer excellence.

Please note that the first screening of applicants will take place in mid-August due to the summer holiday period.

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.