Program Manager - Customer Excellence

Twoday; Københavns Kommune; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

Twoday, a leading digital transformation partner in Northern Europe, seeks an experienced Program Manager to join our PMO in Customer Excellence. You will oversee multiple IT tracks across business units, coordinating delivery and aligning with stakeholder goals.

You will also contribute to developing our ways of working tools and materials to support the PMO. The role emphasizes strategic thinking, strong leadership, and collaboration with senior leadership to drive successful enterprise

Qualifications

• 5+ years of experience in IT project/program management or similar assignments.
• Proven leadership and strong communication skills.
• Proficiency with project management tools and software.

Responsibilities

• Oversee planning, execution and delivery of multiple IT projects across business units.
• Collaborate with business leaders to understand needs and ensure outcomes meet requirements.
• Manage resources across projects for optimal utilization and success.
• Identify risks and develop mitigation strategies to ensure continuity.
• Track progress, address issues, and implement corrective actions.
• Provide regular status updates to senior management on program status, risks and opportunities.
• Lead complex enterprise programs and advise on delivery improvements.
• Guide and evolve delivery models to ensure best practices across engagements.
• Coach project teams and support bids and proposals.

Skills

Leadership

Stakeholder management

Communication

PM tools

Multitasking

Tools

MS Project

Jira

Asana

Job description

Twoday is one of the leading digital transformation partners in Northern Europe with a global presence. With approximately 3,000 technologists, we collaborate with the most admired private and public organizations to deliver cutting‑edge digital solutions. Our deep industry expertise includes Data & AI, software development, digital experiences, and business applications. Operating across the Nordics and Lithuania, our team serves over 8,000 customers and supporting their digital transformation journeys.

About The Role

In order to strengthen our collaboration and deliveries across business domains we are seeking experienced and dynamic Program Managers to join our PMO in Customer Excellence. The successful candidate will be responsible for overseeing and coordinating multiple IT tracks across various business units. This role requires a strategic thinker with excellent leadership skills and a proven track record in managing complex programs. The right candidate will find it as an important part of the role to also contribute to the continued development of "ways of working" tools and material to support the Program Management area.

Your Responsibilities

• Program Management: Oversee the planning, execution, and delivery of multiple IT projects, ensuring alignment with business objectives and stakeholder expectations.
• Stakeholder Management: Collaborate with business unit leaders to understand their needs and ensure project outcomes meet their requirements.
• Resource Allocation: Manage resources effectively across projects to ensure optimal utilization and project success.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure project continuity and success.
• Performance Monitoring: Track project progress, identify issues, and implement corrective actions as needed.
• Reporting: Provide regular updates to senior management on program status, risks, and opportunities.

In addition to leading and delivering large-scale enterprise programs across solution domains and business units, you will play a key role in strengthening our overall delivery capabilities. Your responsibilities will include:

• Leading complex enterprise programs and providing strategic program advisory services to large enterprise customers.
• Driving continuous improvement and raising the quality of Twoday's project and program deliveries.
• Taking ownership of and evolving our delivery model, ensuring best practices and consistent execution across engagements.
• Advising, coaching, and supervising project teams and project managers to ensure successful delivery.
• Supporting our Bid Office and Digital Strategy teams in the development and delivery of major bids and proposals.

Who You Are

• We believe that the ideal candidate has experience from projects and project organizations within Information Technology and holds a minimum of 5 years of experience in similar assignments.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple projects simultaneously.
• Strong problem-solving and decision-making abilities.
• Proficiency in project management tools and software.

Location: Nordhavn Office, Copenhagen

Are you ready to take the next step in your career and join Twoday? We can’t wait to hear from you!

What can we offer?

Twoday is located in modern offices in 30 locations in Norway, Sweden, Denmark, Finland, and Lithuania. We have a strong and unique social environment with highly engaged employees. If you are the candidate we are looking for, you will have a central role with exciting opportunities to develop in an international and innovative group, with exciting products and services within technology and software. You will also have the flexibility to "jump" and work from one of our headquarters in Oslo, Stockholm, Copenhagen, Helsinki, or Vilnius at times.