Program Manager - Customer Excellence

twoday Cloud Platforms & Security; Aarhus; On-site; DKK 900,000 - 1,150,000; Full time

Job summary

Twoday is seeking an experienced Program Manager to join our PMO in Customer Excellence. You will oversee multiple IT tracks across business units, aligning delivery with strategic objectives and stakeholder expectations.

The role requires strong leadership, a proven track record in managing complex programs, and the ability to contribute to evolving ways of working and delivery methodologies across our Nordic and international client base.

Qualifications

• Minimum 5 years of experience in similar program management assignments.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee planning, execution, and delivery of multiple IT projects.
• Collaborate with business unit leaders to ensure alignment with objectives.
• Allocate resources effectively across projects for success.
• Identify risks and develop mitigation strategies to maintain continuity.
• Track progress, address issues, and implement corrective actions.
• Provide regular senior management updates on status, risks and opportunities.
• Lead complex enterprise programs and advise on delivery improvements.
• Evolve delivery model with best practices across engagements.
• Coach project teams and support Bid Office and Digital Strategy.

Skills

Leadership

Stakeholder management

Risk management

Program management

Communication

Multi-project management

PM tools

Tools

Project management software

Job description

Twoday is one of the leading digital transformation partners in Northern Europe with a global presence. With approximately 3,000 technologists, we collaborate with the most admired private and public organizations to deliver cutting-edge digital solutions. Our deep industry expertise includes Data & AI, software development, digital experiences, and business applications. Operating across the Nordics and Lithuania, our team serves over 8,000 customers and supporting their digital transformation journeys.

About The Role

In order to strengthen our collaboration and deliveries across business domains we are seeking experienced and dynamic Program Managers to join our PMO in Customer Excellence. The successful candidate will be responsible for overseeing and coordinating multiple IT tracks across various business units. This role requires a strategic thinker with excellent leadership skills and a proven track record in managing complex programs. The right candidate will find it as an important part of the role to also contribute to the continued development of "ways of working" tools and material to support the Program Management area.

Your Responsibilities

• Program Management: Oversee the planning, execution, and delivery of multiple IT projects, ensuring alignment with business objectives and stakeholder expectations.
• Stakeholder Management: Collaborate with business unit leaders to understand their needs and ensure project outcomes meet their requirements.
• Resource Allocation: Manage resources effectively across projects to ensure optimal utilization and project success.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure project continuity and success.
• Performance Monitoring: Track project progress, identify issues, and implement corrective actions as needed.
• Reporting: Provide regular updates to senior management on program status, risks, and opportunities.

Responsibilities

In addition to leading and delivering large-scale enterprise programs across solution domains and business units, you will play a key role in strengthening our overall delivery capabilities. Your responsibilities will include:

• Leading complex enterprise programs and providing strategic program advisory services to large enterprise customers.
• Driving continuous improvement and raising the quality of Twoday's project and program deliveries.
• Taking ownership of and evolving our delivery model, ensuring best practices and consistent execution across engagements.
• Advising, coaching, and supervising project teams and project managers to ensure successful delivery.
• Supporting our Bid Office and Digital Strategy teams in the development and delivery of major bids and proposals.

Who You Are

• We believe that the ideal candidate has experience from projects and project organizations within Information Technology and holds a minimum of 5 years of experience in similar assignments.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple projects simultaneously.
• Strong problem-solving and decision-making abilities.
• Proficiency in project management tools and software.

Location: Nordhavn Office, Copenhagen

What can we offer?

Twoday is located in modern offices in 30 locations in Norway, Sweden, Denmark, Finland, and Lithuania. We have a strong and unique social environment with highly engaged employees. If you are the candidate we are looking for, you will have a central role with exciting opportunities to develop in an international and innovative group, with exciting products and services within technology and software. You will also have the flexibility to "jump" and work from one of our headquarters in Oslo, Stockholm, Copenhagen, Helsinki, or Vilnius at times.