Product Designer L2/Senior - CEG (Bangkok - Based, Relocation Provided)

Agoda; København; On-site; DKK 700,000 - 900,000; Full time

Job summary

Agoda is seeking a Senior Product Designer to shape customer experiences for self-service tools in the Customer Experience Group. You will collaborate with product managers, engineers, researchers, and stakeholders to drive the design of customer-centric experiences across Agoda’s products.

You will lead discovery, craft sophisticated flows, and champion cohesive UX across a growing family of features, balancing design, business, content, and technology.

Qualifications

• 5+ years of full‑time experience as a UX/Interaction designer for digital or web‑based products.
• In‑house designer experience is highly preferred.
• Strong ability to craft sophisticated flows and customer journeys.

Responsibilities

• Run discovery phases and help define product requirements.
• Test prototypes and hypotheses with users to collect feedback.
• Present work to peers and leadership, async and in-person.
• Participate in weekly design critiques, workshops, all hands, and squad meetings.
• Think and write about your process and decisions.

Skills

UX design

Interaction design

User research

Prototyping

Job description

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Join our passionate team dedicated to enhancing the core guest experience by transforming original concepts into engaging interactive experiences for a global audience. Your role will be to define solutions that elevate the guest booking experience across Agoda's products.

What Product Design Looks Like at Agoda:

As a product designer at Agoda, you'll collaborate with a product manager, 6-8 engineers, researchers, and cross-functional partners. Together, you'll drive your segment of Agoda, deliver solutions to challenges, and gather feedback directly from customers and internal stakeholders.

Role in the CEG Team:

The Customer Experience Group (CEG) Consumer team designs self-service tools that help customers resolve booking issues. You'll shape how customers solve problems reducing friction and frustration. As a senior designer, you'll lead the direction and execution of these experiences across the space you own.

Key Responsibilities:

• Running discovery phases and helping define product requirements
• Testing prototypes and hypotheses with users to collect feedback
• Present your work to peers and leadership, async and in-person
• Take part in weekly design critiques, workshops, all hands, and squad meetings
• Think and write about your process and detailing your decisions
• Champion cohesion and consistency in UX design that unites a growing family of products/features
• Be a strategic leader with a vision in how to implement experiences that represent the most customer‑centric intersection between design, business, content, and technology.

Product Designer at Agoda means you have a track record of:

• You work alongside your design partners in driving discovery and ideation workshops and align the group around a vision and approach
• You have a track record of crafting sophisticated flows and customer journeys
• You can think and craft at a system level, not just interface elements or pages
• You’ll regularly make use of your soft skills: listening, negotiating, decision‑making
• You can balance multiple priorities and successfully deliver in a fast‑paced, dynamic environment.
• 5+ years of full‑time experience as a UX/Interaction designer for digital or web‑based products; in‑house designer experience highly preferred

Qualities we value in designers:

• Effective articulation of ideas and design solutions
• Expressing feedback with kindness and candor
• Tolerance for ambiguity and healthy curiosity
• Translation of quantitative & qualitative insights into design decisions
• Contribution to our culture: motivation, optimism, quality, integrity

Discover More About Working At Agoda

• Agoda Careers https://careersatagoda.com
• Facebook https://www.facebook.com/agodacareers/
• LinkedIn https://www.linkedin.com/company/agoda
• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third‑party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Join us in shaping the future of travel experiences at Agoda!

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