Process Owner - Help shape the future of Booking processes across DSV Road

DSV Road GmbH; Hedehusene; On-site; DKK 800,000 - 1,100,000; Full time

Job summary

DSV Road GmbH seeks a Process Owner, Bookings to shape Booking-related processes across the global Road organization. You will own and develop capabilities within the Booking-to-Shipment value stream, defining governance, rules, and data attributes to enable efficient operations.

Join an international team and work with stakeholders to translate business needs into improvements, ensuring accurate invoicing and scalable solutions. Travel may be required across Europe.

Qualifications

• Experience with road freight operations and logistics processes.
• Ability to map, analyze, and improve business processes.
• Proven stakeholder management and cross-functional collaboration.

Responsibilities

• Maintain and develop Booking-related business processes, rules, and data attributes.
• Identify improvement opportunities and support operational issue resolution.
• Translate business needs into structured demands and process improvements.
• Collaborate with Product Owners, Value Stream Owners, Operations, and Compliance.

Skills

Road freight

Process management

Stakeholder management

Continuous improvement

Business analysis

Job description

• Process Owner - Help shape the future of Booking processes across DSV Road
• Hedehusene

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Are you ready to help shape the future of Booking processes across DSV Road and contribute to delivering standardized, efficient, and scalable solutions within the world's largest logistics company?

As the world's largest logistics provider, DSV continuously works to simplify and improve how we operate across countries, functions, and systems. To support our continued growth and transformation, we are looking for a Process Owner, Bookings who will play a key role in developing and improving Booking-related business processes across our global Road organization.

As Process Owner, Bookings, you will own and develop assigned capabilities within the Booking-to-Shipment value stream, ensuring that business processes, decision logic, business rules, and key data attributes are clearly defined, governed, and continuously improved. You will work closely with Product Owners, Value Stream Owners, country representatives, and other stakeholders to translate business needs into improvements and solution requirements that create value across the organization.

Joining an international team, you will combine process expertise with stakeholder management and continuous improvement, helping to shape how DSV Road operates today and in the future. You will have the opportunity to influence key business processes, work with stakeholders across the organization, and contribute to solutions that support both business objectives and customer expectations.

Your responsibilities will include:

• Maintaining and developing Booking-related business processes, business rules, decision logic, and key data attributes.
• Identifying process improvement opportunities and supporting the resolution of operational challenges.
• Gathering, documenting, and translating business requirements into structured demands and process improvements.
• Collaborating with Product Owners, Value Stream Owners, Operations, Compliance, and Development teams to support business initiatives.
• Building strong stakeholder relationships and proactively managing risks, dependencies, and expectations.
• Driving alignment around process principles and future process development across the organization.

You are a structured and collaborative professional who enjoys working with stakeholders, solving complex challenges, and driving continuous improvement through well-defined processes and business requirements.

We imagine that you:

• Have experience with Road freight
• Have experience working with business processes, operational development, business analysis, or logistics operations.
• Can translate business needs into process improvements, requirements, and structured demands.
• Have experience facilitating discussions and driving alignment across multiple stakeholders.
• Bring a continuous improvement mindset and a passion for developing processes, systems, and ways of working.
• Communicate clearly, take ownership, and thrive in a collaborative environment.
• Are structured and able to manage multiple priorities simultaneously.

Process management experience is an advantage, but not a requirement. More importantly, you have a strong understanding of what is required for a booking to enable efficient operational handling and accurate invoicing.

Location

The role is based in Hedehusene or Horsens, Denmark. For the right candidate, the position can also be based in Venlo, Netherlands; Barcelona, Spain; or Vantaa, Finland. Some travel should be expected.
Please note: You must have permanent legal authorization to work within the European Union. Unfortunately, visa sponsorship is not available for this position.

We will be happy to answer any questions you may have regarding the position and about DSV in general. You are welcome to contact Senior Team Lead, Process, Road, Patrick Nielsen at [e-mail].

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.