Presales Engineer

Dahua Technology Nordic; København; On-site; DKK 650,000 - 900,000; Full time

Job summary

Dahua Technology Nordic is seeking a proactive Technical Pre-sales Engineer to bridge product, sales, and customers in the security solutions space. You will design solutions, enable customers technically, and feed market feedback to drive project success.

The role involves training, tender support, demonstrations, and close collaboration with sales, product, and HQ teams. Fluent English required; Danish language a plus; travel may be required.

Qualifications

• Bachelor's degree in Electronics, IT, Telecommunications, or related field.
• 2-5 years of experience in technical pre-sales or solution engineering.
• Experience in security systems such as CCTV or access control is preferred.
• Strong communication and presentation skills.

Responsibilities

• Deliver product and solution training to customers, partners, installers, and sales teams.
• Provide technical support for sales activities, including customer visits and demos.
• Design and propose tailored security solutions based on customer requirements.
• Prepare BoQ, technical proposals, and solution documentation for tenders.
• Analyze competitor solutions and highlight Dahua advantages.
• Maintain relationships with key accounts and conduct regular customer visits.
• Collaborate with marketing and product teams to localize training materials.
• Support product launches with localization plans and partner enablement.
• Summarize common issues and contribute to FAQ and knowledge base.
• Follow GTM processes and track activities.
• Maintain records of trainings, visits, and project progress.
• Provide regular reports to internal stakeholders.
• Support internal reporting and performance tracking.

Skills

Technical pre-sales

Solution engineering

Client training delivery

Sales support

Presentation skills

Education

Bachelor's degree in Electronics, IT, Telecommunications, or related fields

Job description

Technical Pre-sales Engineer (Security Solutions)

Job Summary

We are looking for a proactive and customer-oriented Technical Pre-sales Engineer to support business growth in the security solutions field. This role bridges product, sales, and customers, focusing on solution design, technical enablement, and market feedback to drive project success and customer satisfaction.

Key Responsibilities

1. Product & Solution Training

• Deliver product and solution training to customers, channel partners, installers, and sales teams
• Conduct certification training (e.g., DHSA, DHSP, SMB) and support customer enablement
• Demonstrate product features, selling points, and use cases
• Collect customer feedback and align with product managers for continuous improvement
• Provide technical support for sales activities, including customer visits and demo presentations
• Design and propose tailored security solutions based on customer requirements
• Support tender projects by preparing BoQ, technical proposals, and solution documentation
• Analyze competitor solutions and highlight company advantages
• Conduct regular customer visits and maintain strong relationships with key accounts
• Collect and analyze market intelligence, including competitor activities and product trends
• Gather customer feedback, testing results, and optimization suggestions
• Provide regular reports to internal stakeholders (sales, product, HQ teams)
• Collaborate with marketing and product teams to localize training materials and documentation
• Support product launches, including localization plans and partner enablement
• Assist in preparing marketing materials such as brochures, demos, and solution guides

5. Technical Support & Knowledge Management

• Support Help Desk and troubleshooting processes to ensure timely issue resolution
• Escalate complex technical issues and follow up until closure
• Summarize common issues and solutions, and contribute to FAQ and knowledge base documentation

6. Process & Activity Management

• Follow GTM (Go-To-Market) standard processes and ensure activity tracking
• Maintain accurate records of customer visits, trainings, and project progress
• Support internal reporting and performance tracking

Qualifications

• Bachelor’s degree or above in Electronics, IT, Telecommunications, or related fields
• 2–5 years of experience in technical pre-sales / solution engineering, preferably in security, CCTV, or ICT industry
• Strong understanding of security systems (e.g., video surveillance, access control, SMB solutions)
• Experience in customer-facing roles, training delivery, and technical presentations
• Familiar with tender processes and solution design (BoQ, proposals, etc.)
• Strong communication and presentation skills
• Customer-oriented mindset with problem-solving ability
• Ability to work cross-functionally with sales, product, and HQ teams
• Proactive, well-organized, and able to manage multiple tasks
• Fluent in English (additional local language is a plus)