Patient Access & Front‑Office Operations Supervisor

Howard Brown Health; Halsted; On-site; DKK 395,000 - 467,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Job summary

Howard Brown Health is seeking a Supervisor, Business Operations to lead front-end patient services, PSRs, and scheduling. The role blends customer service leadership with data-driven operations management to improve patient access and revenue cycle effectiveness.

You will collaborate with site leadership to optimize staffing, oversee front-desk operations, and drive performance improvements in a mission-driven LGBTQ+ health organization.

Qualifications

• Minimum five years of professional medical practice experience.
• Two years of team lead or program lead experience preferred.
• Experience managing front-end accounts receivable, insurance verification, and upfront collections.
• Strong workforce management and budgeting within monthly labor hours.

Responsibilities

• Establish staffing models and coverage to maximize service levels.
• Set and enforce performance expectations for service excellence and patient experience.
• Oversee patient access operations: scheduling, registration, and front-desk functions.
• Drive workflow optimization to improve efficiency and patient experience.
• Collaborate with clinical/site leadership to align staffing and patient flow.
• Monitor onboarding timelines, training, and performance; escalate issues as needed.
• Track KPIs like no-shows, schedule utilization, wait times, and front-end collections.
• Oversee front-end revenue cycle processes and insurance verification accuracy.
• Ensure HIPAA compliance and audit readiness.

Skills

Front-end operations

Staff scheduling

Revenue cycle

HIPAA compliance

Interpersonal communication

Analytical thinking

Diversity & inclusion

Education

Bachelor’s degree in Health Services Administration or related

High School Diploma or GED

Tools

AR systems

Job description

Howard Brown Health is seeking a Supervisor, Business Operations to lead front-end patient services, PSRs, and scheduling. The role blends customer service leadership with data-driven operations management to improve patient access and revenue cycle effectiveness.

You will collaborate with site leadership to optimize staffing, oversee front-desk operations, and drive performance improvements in a mission-driven LGBTQ+ health organization.