Order to Cash Operations Senior Analyst - Voice

Freelio; Denmark; On-site; DKK 520,000 - 680,000; Full time

Job summary

Accenture is seeking an Order to Cash Operations Senior Analyst in Denmark to validate and approve OTC deductions by analyzing pricing, commissions, fees, or trade terms. You will contribute to strong financial governance by identifying systemic issues and driving preventative process improvements.

The role requires 5–8 years of experience, business/finance education, and excellent English communication. You will work with cross-functional teams to resolve deductions and support month-end

Qualifications

• Business or Finance graduates.
• 5–8 years of OTC/Collections experience.
• Excellent written and spoken English communication.
• Strong responsibility and accuracy in task execution.
• Flexibility around month/quarter/year-end closing.
• Excellent interpersonal and communication skills.
• Proficient in MS Office; familiarity with SAP/Oracle systems.

Responsibilities

• Receive, log, and investigate customer deductions related to invoices, pricing, delivery, product issues, or payment terms.
• Analyze root causes of deductions and collaborate with Sales, Billing, Logistics, and AR to drive resolution.
• Ensure timely and accurate resolution of deductions to prevent delays in payment or customer dissatisfaction.
• Coordinate with Accounts Receivable to align deduction resolution with cash application and collections.
• Help reduce DSO by minimizing invoice deductions and clearing backlogs quickly.
• Escalate unresolved or high-impact issues with documented evidence and recommended actions.
• Maintain accurate records of all deductions, communications, and resolutions in the system (e.g., SAP, Oracle, Salesforce).
• Support audits by providing required documentation related to deductions and resolutions.
• Prepare regular reports on deduction volumes, aging, resolution times, and root cause trends.
• Contribute to monthly OTC KPIs and dashboards.

Skills

Order to Cash

Collections Processing

MS Office

SAP

Oracle

English communication

Education

Business or Finance graduates

Tools

SAP

Oracle

Salesforce

Job description

# Order to Cash Operations Senior Analyst - VoiceAnsøg hos virksomheden## JobbeskrivelseSkill required: Order to Cash - Collections ProcessingDesignation: Order to Cash Operations Senior AnalystQualifications: Any GraduationYears of Experience: 5 to 8 yearsAbout AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.comWhat would you do? • To validate and approve OTC deductions by analyzing discrepancies in pricing, commissions, fees, or trade terms, ensuring all adjustments follow policy, control standards, and audit requirements. The role contributes to strong financial governance by identifying systemic issues and implementing preventative process improvementsWhat are we looking for? • Business or Finance Graduates• Minimum of 5-8 years experience• Written and spoken ability to communicate in English for interaction• Responsibility and accuracy in the completion of received tasks• Flexibility, especially in the period of month quarter year end closing• Excellent interpersonal and communication skills• Excellent working knowledge of MS Office and proficiency in SAP, OracleRoles and Responsibilities: • Receive, log, and investigate customer Deductions related to invoices, pricing, delivery, product issues, or payment terms.• Analyze root causes of Deductions and collaborate with internal teams (Sales, Billing, Logistics, AR) to drive resolution.• Ensure timely and accurate resolution of Deductions to prevent delays in payment or customer dissatisfaction.• Work closely with the Accounts Receivable team to align Deduction resolution with cash application and collections.• Help reduce DSO (Days Sales Outstanding) by minimizing invoice Deductions and clearing backlogs quickly.• Escalate unresolved or high-impact issues to management with documented evidence and suggested actions.• Maintain accurate records of all Deductions, communications, and resolutions in the system (e.g., SAP, Oracle, Salesforce).• Ensure adherence to internal controls, company policy, and any customer-specific SLA or compliance requirements.• Assist in audits by providing necessary documentation related to Deductions and resolutions.• Prepare regular reports on Deduction volumes, aging, resolution times, and root cause trends.• Contribute to monthly O2C KPIs and dashboards.Any GraduationAbout AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.