Operations Specialist (product development)

the LEGO Group; Billund; Hybrid; Confidential; Full time

Benefits offered by this job

Family care leave

Life and disability insurance

Wellbeing resources

Colleague discount

Bonus scheme

Hybrid work policy

Job summary

The LEGO Group in Billund, Denmark, is seeking an Operations Specialist to streamline processes, drive efficiency, and own key initiatives across prototyping and fabrication workflows.

Responsibilities include coordinating planning, resourcing and cross-team dependencies, establishing clear documentation, managing budgets, and maintaining strong supplier relationships within a fast-paced, innovative studio.

Qualifications

• Relevant experience in operational, production or project management within prototyping, hardware, product development or innovation labs.
• Strong understanding of supply chain and manufacturing workflows and compliance.
• Experience developing and improving operational processes, documentation and compliance practices.
• Experience across digital & software project roll-outs.
• Strong organisational and process improvement skills.
• Confident coordinating projects and working with multiple stakeholders.
• Strong written documentation skills, with excellent attention to detail.
• Skilled in workflow tools (Jira, Confluence or similar).
• High level analytical and problem-solving skills.
• Proactive and able to work independently, taking responsibility for assigned operational areas and knowing when to involve relevant stakeholders.
• Calm and structured approach, with great communication skills.

Responsibilities

• Develop, implement and continuously optimize operational processes across software, hardware, prototyping and fabrication workflows.
• Build structure and clarity in a fast moving, ambiguous and highly experimental studio.
• Maintain and improve compliance processes and documentation.
• Coordinate planning, resourcing, scheduling and relevant cross-team dependencies across multiple project initiatives.
• Build visibility and transparency into all project stages using effective tooling (eg. Sharepoint, Jira, Confluence).
• Drive continuous improvement across workflows for our Machine Workshop, Graphic Lab, TechLab, 3D print, MakerLab and Element Stock, to enable fast prototyping.
• Provide weekly leadership status reports on all studio activities and resourcing.
• Establish and maintain good operational practices, clear communication, concise documentation and any required decision tracking.
• Coordinate team logistics, travel and events.
• Own the internal comms, sharing monthly newsletters company wide.
• Track budgets & report on spending.
• Coordinate vendor relationships and maintain the approved vendor list.
• Evaluate suppliers for reliability, cost, lead time and compliance requirements in cooperation with the Procurement team.
• Promote effective ways of working that enable creative, technical and engineering teams to move fast without friction.
• Bring calm, clarity and structure to a high speed innovation environment.

Skills

Process improvement

Analytical thinking

Documentation

Stakeholder coordination

Jira

Confluence

Tools

Jira

Confluence

Job description

Join our innovative Prototype Studio in Creative Play Lab which provides the Product and Marketing Development teams with tools and materials needed to create and test their amazing ideas and concepts. We are seeking an Operations Specialist to help streamline our process, enhance our team's efficiency, and take ownership of key initiatives.

Responsibilities

• Operations & Process Improvement
  • Develop, implement and continuously optimize operational processes across software, hardware, prototyping and fabrication workflows.
  • Build structure and clarity in a fast moving, ambiguous and highly experimental studio.
  • Maintain and improve compliance processes and documentation.
• Project & Programme Management
  • Coordinate planning, resourcing, scheduling and relevant cross-team dependencies across multiple project initiatives
  • Build visibility and transparency into all project stages using effective tooling (eg. Sharepoint, Jira, Confluence).
  • Drive continuous improvement across workflows for ourMachine Workshop, Graphic Lab,TechLab, 3D print, MakerLab and Element Stock, to enable fast prototyping.
  • Provide weekly leadership status reports on all studio activities and resourcing.
• Studio Operations & Team Enablement
  • Establish and maintain good operational practices, clear communication, concise documentation and any required decision tracking.
  • Coordinate team logistics, travel and events.
  • Own the internal comms, sharing monthly newsletters company wide.
  • Track budgets & report on spending.
• Supply Chain/Vendor/Procurement Management
  • Coordinate vendor relationships and maintain the approved vendor list.
  • Evaluate suppliers for reliability, cost, lead time and compliance requirements in cooperation with the Procurement team.
• Collaboration & Ways of Working
  • Promote effective ways of working that enable creative, technical and engineering teams to move fast without friction.
  • Bring calm, clarity and structure to a high speed innovation environment.

Requirements

• Relevant experience in operational, production or project management experience within prototyping, hardware, product development or innovation labs.
• Strong understanding of supply chain and manufacturing workflows and compliance.
• Experience developing and improving operational processes, documentation and compliance practices.
• Experience across digital & software project roll-outs.
• Strong organisational and process improvement skills.
• Confident coordinating projects and working with multiple stakeholders.
• Strong written documentation skills, with excellent attention to detail.
• Skilled in workflow tools (Jira, Confluence or similar).
• High level analytical and problem-solving skills.
• Proactive and able to work independently, taking responsibility for assigned operational areas and knowing when to involve relevant stakeholders.
• Calm and structured approach, with great communication skills.

What’s in it for you?

• Family Care Leave We offer enhanced paid leave options for those important times.
• Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
• Bonus We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Workplace When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

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