Manager, Endpoints EMEA & APAC

Pandora A/S; Region Hovedstaden; On-site; DKK 1,000,000 - 1,600,000; Full time

Job summary

Pandora A/S in Copenhagen is seeking an experienced Endpoints & Network Operations Manager to lead hardware and network operations across EMEA and APAC, ensuring stores are equipped with reliable, secure technology that supports exceptional customer experiences.

You will shape the retail technology operations by governing hardware lifecycle, network transformation, and vendor relationships, driving improvements and a globally aligned operating model across Pandora's retail tech landscape.

Qualifications

• 5+ years of experience in IT Infrastructure, Endpoint Management, Network Operations, Retail Technology, or related discipline.
• Experience leading technology operations across multiple countries, regions, or business units.
• Experience managing strategic technology vendors and outsourced service partners.
• Proven ability to manage budgets, business cases, and operational investments.

Responsibilities

• Lead operational excellence of store technology assets, including POS hardware, payment devices, and store network infrastructure.
• Ensure availability, reliability, and performance of retail technology services across EMEA and APAC.
• Develop and implement multi-year hardware refresh strategies and asset governance.
• Evolve the network strategy and transition to a globally governed telecom/ISP model.
• Manage relationships with external technology and telecom partners and drive KPIs.

Skills

IT Infrastructure

Endpoint Management

Network Operations

Stakeholder Management

Vendor Management

Job description

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Shape the Future of Retail Technology at Pandora

At Pandora, we are on an exciting journey to modernise and scale our global retail technology landscape. We are looking for an experienced Endpoints & Network Operations Manager to lead hardware and network operations across EMEA and APAC, ensuring our stores are equipped with reliable, secure, and high-performing technology that supports exceptional customer experiences.

This is a highly visible leadership role where you'll drive operational excellence, lead large-scale transformation initiatives, and help establish a globally aligned operating model for retail technology infrastructure across one of the world's leading jewellery brands.

About the Role & Team

As part of Pandora's Digital & Technology organisation within CCC Operations, you will be responsible for the strategy, governance, and operational delivery of retail endpoint and network services across EMEA and APAC. You will work closely with regional operations teams, infrastructure specialists, global stakeholders, and external service providers to ensure a stable, scalable, and efficient technology environment across our retail stores.

You will play a critical role in transforming a fragmented technology landscape into a globally governed and data-driven operation. From hardware lifecycle management to network transformation and vendor governance, you will help shape the future of retail technology operations while supporting Pandora's continued growth.

Key Responsibilities:

Retail Technology Operations

• Lead the operational excellence of critical store technology assets, including POS hardware, payment devices, and store network infrastructure.
• Ensure availability, reliability, and performance of retail technology services across EMEA and APAC.
• Establish operational governance, service management practices, and performance reporting.

Hardware Lifecycle Management

• Develop and execute multi-year hardware refresh and replacement strategies.
• Drive lifecycle planning, forecasting, inventory management, and asset governance.
• Ensure stores operate on secure, modern, and reliable technology platforms.

Network Transformation

• Evolve and modernise the strategy for store network operations.
• Lead the transition from fragmented local providers to a globally governed telecom and ISP model.
• Improve network reliability, standardisation, and operational performance across markets.
• Manage strategic relationships with external technology and telecom partners.
• Oversee procurement, warehousing, logistics, deployment, installation, and connectivity services.
• Drive supplier performance through clear KPIs, governance frameworks, and service expectations.

Operational Leadership

• Drive continuous improvement initiatives and reduce operational incidents.
• Build operational transparency through data, reporting, and service metrics.
• Support business growth through scalable, resilient, and cost-effective technology operations.

What You'll Bring:

• 5+ years of experience in IT Infrastructure, Endpoint Management, Network Operations, Retail Technology, or a related discipline.
• Experience leading technology operations across multiple countries, regions, or business units.
• Strong understanding of endpoint management, hardware lifecycle management, and network operations.
• Experience managing strategic technology vendors, telecom providers, and outsourced service partners.
• Demonstrated success delivering operational transformation, service improvement, or infrastructure modernisation initiatives.
• Strong stakeholder management skills and the ability to influence across business, technology, and supplier organisations.
• Proven experience managing budgets, business cases, and operational investments.
• Ability to balance operational stability with continuous improvement and transformation.
• Experience working within complex international and multicultural environments.

Preferred Experience:

• Experience within retail, consumer-facing, or multi-site technology environments.
• Experience leading network, telecom, or connectivity transformation programmes.
• Exposure to large-scale hardware refresh, asset lifecycle, or infrastructure modernisation initiatives.
• Experience supporting global retail technology operations and distributed store networks.

Why Pandora?

This is a unique opportunity to lead a critical area of Pandora's retail technology transformation, influencing how technology supports stores and customers across EMEA and APAC. You'll work with talented colleagues around the globe, drive meaningful change at scale, and play a key role in building the future operating model for retail technology infrastructure.

Icing on the cake

You will be working out of our beautiful Digital & Technology Hub in Copenhagen, in a rapidly growing environment of highly skilled and experienced colleagues, which is a key initiative that goes along with Pandora’s experience & ambitions.Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.