Manager EMEA Order Management

Milestone Systems; København; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

Milestone Systems in Copenhagen seeks a senior people leader to head the EMEA Order Management team. You will oversee order processing, licensing, invoicing, and partner support across the region while collaborating with Americas and APAC teams.

You will drive continuous improvement, set priorities, and coach staff to deliver high service quality. The role offers a hybrid work model and exposure to global sales operations.

Qualifications

• Proven leadership of Order Management or Customer Operations teams.
• Experience guiding teams through change with high service quality.
• Strong operational mindset with metrics and continuous improvement.

Responsibilities

• Lead, coach, and develop the EMEA Order Management team.
• Drive workload and performance management, including escalations.
• Set clear priorities and expectations across the team.
• Partner with Sales leadership and stakeholders to support objectives with controls.
• Manage complex customer and business escalations with customer focus.
• Drive process optimization and system adoption for excellence.

Skills

People leadership

Order Management

Sales Operations

Stakeholder management

Process improvement

English fluency

Salesforce experience

Tools

Salesforce Revenue Cloud

Job description

Are you an experienced people leader with a passion for operational excellence and business partnership?

Milestone Systems is looking for a Manager to lead our EMEA Order Management team. Based in Copenhagen, you'll lead a team of professionals supporting our partners and sales teams across the EMEA region, combining people leadership, operational excellence, stakeholder management, and continuous improvement.

As part of the Global Order Management leadership team, you'll lead Order Management across EMEA, ensuring consistent execution, high service quality, strong operational performance, and team development. You'll work closely with colleagues across the Americas and APAC, as well as regional Sales, Finance, Compliance, and other key stakeholders.

What You'll Be Responsible For

• Lead, coach, and develop the EMEA Order Management team.
• Drive operational performance through effective workload, backlog, order processing, and escalation management.
• Set clear priorities, accountability, and performance expectations across the team.
• Partner with Sales leadership and key stakeholders to support business objectives while maintaining strong operational controls.
• Manage complex customer and business escalations with sound judgment and a customer‑focused approach.
• Drive continuous improvement through process optimization, systems adoption, and operational excellence.

What We're Looking For

• Proven people leadership experience in Order Management, Customer Operations, Sales Operations, or a similar operational environment.
• Experience leading teams through change while maintaining high service quality and performance.
• Strong operational mindset with experience managing workloads, service levels, performance metrics, and continuous improvement.
• Excellent stakeholder management skills, with the ability to build trusted relationships across functions and organizational levels.
• Ability to translate business priorities into clear actions and measurable outcomes.
• Strong communication skills and fluency in English.
• Experience with Salesforce Revenue Cloud Advanced (RCA), Salesforce, or similar business systems is strongly preferred.
• Experience in SaaS, software, or technology is an advantage.

About the Team

The EMEA Order Management team is part of the Global Order Management organization within Global Sales Operations (GSO). We work closely with Sales teams and partners across the region to support order processing, licensing, invoicing, and operational support. Together with colleagues in the Americas and APAC, we play a key role in enabling revenue operations, delivering excellent partner experience, and driving operational excellence.

What We Offer

• A leadership role in a global technology company.
• The opportunity to shape and influence Order Management across EMEA.
• Collaboration with experienced colleagues across regions and functions.
• A flexible hybrid work environment with a strong team culture.
• Opportunities for professional growth, development, and international exposure.

Application Process

Please note that applying for this position requires a valid Danish work visa.

We encourage you to submit your CV in English as soon as possible. Applications will be reviewed on an ongoing basis, and the position will remain open until the right candidate has been identified.

At Milestone Systems, we are committed to providing an inclusive and unbiased recruitment process where all employment decisions are based on qualifications, experience, and potential.