Manager EMEA Order Management

Milestone Systems; Glostrup Kommune; On-site; DKK 70,000 - 110,000; Full time

Benefits offered by this job

Flexible hybrid work environment

Strong team culture

Job summary

Milestone Systems in Copenhagen is seeking an EMEA Order Management Manager to lead the EMEA Order Management team, partnering with sales, finance, and compliance to ensure accurate order processing and revenue operations.

You'll drive a high-performing, globally aligned function with emphasis on continuous improvement, stakeholder collaboration, and operational excellence, while supporting partners and sales teams across the EMEA region in a hybrid work environment.

Qualifications

• Proven people leadership experience in Order Management or similar.
• Experience leading teams through change while maintaining service quality.
• Strong operational mindset with workload, service levels, performance metrics.
• Excellent stakeholder management and cross-functional collaboration.
• Ability to translate priorities into clear actions and measurable outcomes.
• Fluent in English with strong communication skills.

Responsibilities

• Lead, coach, and develop the EMEA Order Management team.
• Drive workload, backlog, order processing, and escalation management.
• Set priorities, accountability, and performance expectations.
• Partner with Sales leadership to support business objectives while maintaining controls.
• Manage complex customer escalations with customer-focused approach.
• Drive continuous improvement through process optimization and systems adoption.

Skills

People leadership

Change management

Operational excellence

Stakeholder management

Strategic thinking

Communication

Team development

Tools

Salesforce Revenue Cloud Advanced

Salesforce

Job description

EMEA Order Management Manager

Milestone Systems is looking for a Manager to lead our EMEA Order Management team. Based in Copenhagen, you’ll lead a team of professionals supporting our partners and sales teams across the EMEA region, combining people leadership, operational excellence, stakeholder management, and continuous improvement.

As part of the Global Order Management leadership team, you’ll lead Order Management across EMEA, ensuring consistent execution, high service quality, strong operational performance, and team development. You’ll work closely with colleagues across the Americas and APAC, as well as regional Sales, Finance, Compliance, and other key stakeholders.

What You’ll Be Responsible For

• Lead, coach, and develop the EMEA Order Management team.
• Drive operational performance through effective workload, backlog, order processing, and escalation management.
• Set clear priorities, accountability, and performance expectations across the team.
• Partner with Sales leadership and key stakeholders to support business objectives while maintaining strong operational controls.
• Manage complex customer and business escalations with sound judgment and a customer-focused approach.
• Drive continuous improvement through process optimization, systems adoption, and operational excellence.

What We’re Looking For

• Proven people leadership experience in Order Management, Customer Operations, Sales Operations, or a similar operational environment.
• Experience leading teams through change while maintaining high service quality and performance.
• Strong operational mindset with experience managing workloads, service levels, performance metrics, and continuous improvement.
• Excellent stakeholder management skills, with the ability to build trusted relationships across functions and organizational levels.
• Ability to translate business priorities into clear actions and measurable outcomes.
• Strong communication skills and fluency in English.
• Experience with Salesforce Revenue Cloud Advanced (RCA), Salesforce, or similar business systems is strongly preferred.
• Experience in SaaS, software, or technology is an advantage.

About the Team

The EMEA Order Management team is part of the Global Order Management organization within Global Sales Operations (GSO). We work closely with Sales teams and partners across the region to support order processing, licensing, invoicing, and operational support. Together with colleagues in the Americas and APAC, we play a key role in enabling revenue operations, delivering excellent partner experience, and driving operational excellence.

What We Offer

• A leadership role in a global technology company.
• The opportunity to shape and influence Order Management across EMEA.
• Collaboration with experienced colleagues across regions and functions.
• A flexible hybrid work environment with a strong team culture.
• Opportunities for professional growth, development, and international exposure.

If you’re an experienced people leader who thrives in a fast-paced, collaborative environment and enjoys driving operational excellence while developing high-performing teams, we’d love to hear from you.

Equal Employment Opportunity

At Milestone Systems, we are committed to providing an inclusive and unbiased recruitment process where all employment decisions are based on qualifications, experience, and potential.

Location

Copenhagen, Denmark