Luxury Sales Associate - Elevate Client Experience

Hermès International S.A.; København; Presencial; DKK 380 000 - 520 000; Tempo integral

Resumo da oferta

Hermès in Copenhagen seeks a Sales Associate to be the first face of the brand, delivering warm, elegant service and tailoring experiences to each guest. You will help cultivate client relationships across Hermès universes and ensure post-sale satisfaction in a luxury environment.

With 5+ years in luxury retail and fluency in Danish and English, you thrive in a culture of excellence, empathy, and teamwork, always going the extra mile to surprise and delight customers.

Qualificações

• At least 5 years of relevant customer facing experience in luxury retail or another high-end service environment.
• A true passion for people & service.
• A team player attitude to reach a common goal & go the extra mile.
• Fluent Danish and English.
• The ability to adapt to different cultures & a real sense of empathy.

Responsabilidades

• Be the client’s first impression of Hermès image, convey warmth, courtesy, elegance and simplicity.
• Provide excellent customer service adapted to the culture & personality of each client and maintain a pleasant shopping environment consistent with the Hermès brand image.
• Develop sales across all product universes, always keeping in mind the quality of products & the excellence of service that Hermès wishes to give to its clients.
• Call on current & potential customers to establish & maintain client relationships and to inform about new products & services.
• Identify & handle client enquiries and concerns.

Conhecimentos

Customer service

Luxury retail

Danish language

English language

Team player

Empathy

Descrição da oferta de emprego

As Sales Associate you are at the heart of the activities in store. You welcome all visitors in a warm & friendly manner and you consistently deliver quality service to all our clients. You make sure to adapt to each client, identifying their needs and surprising them across the different Hermès universes. You focus on delivering high quality sales, developing strong client relationships, and delivering post-sale services.

Main activities:

• Be the client’s first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all times
• Provide excellent customer service adapted the culture & personality of each client and maintain a pleasant shopping environment consistent with the Hermès brand image
• Develop sales across all product universes, always keeping in mind the quality of products & the excellence of service that Hermès wishes to give to its clients
• Call on current & potential customers to establish & maintain client relationship and to inform about new products & services
• Identify & handle client enquiries and concerns
  

What you will need :

• At least 5 years of relevant customer facing experience in luxury retail or another high-end service environment
• A true passion for people & service
• A team player attitude to reach a common goal & go the extra mile
• Fluent Danish and English
• The ability to adapt to different cultures & a real sense of empathy
• Broad interest/knowledge in topics of general culture (Arts, Travel, Literature, News..)
• To be up to date on luxury market trends and social media activity
  

What you will find:

• An experienced team with great spirit and high standards
• A growing company with a strong family base and values
• Training adapted to your needs
  

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.