Key Account Support Specialist - Maternity cover

Trackman A/S; Denmark; Sur place; DKK 420 000 - 520 000; Plein temps

Résumé du poste

Trackman A/S is seeking a dedicated Key Account Support Specialist to support our valued customers across borders. You will be the primary contact, delivering personalized technical support and proactive communication while coordinating with global teams to resolve issues and improve processes.

This fixed-term role runs from December 1, 2026, to August 1, 2027, with potential extension. A bachelor’s degree in a related field is preferred or two years of relevant technical support experience.

Qualifications

• Experience in technical support, product support, or similar customer-facing role.
• Strong communication skills, both verbal and written.
• Ability to troubleshoot, diagnose, and remotely support customers.
• Comfort with coordinating across Support, Sales, and Product teams.
• Willingness to participate in training and onboarding activities.

Responsabilités

• Oversee and manage support cases with timely resolution and clear communication.
• Identify, troubleshoot, and escalate technical issues with cross-functional teams.
• Conduct regular customer meetings to provide updates on cases, releases, and features.
• Perform quarterly readiness checks and assist with onboarding new customers and products.
• Collect and share customer feedback to drive product and service improvements.

Connaissances

Customer service mindset

Analytical & problem solving

Multitasking

Technical troubleshooting

Remote support

Proactive collaboration

Formation

Bachelor's degree in relevant field

Outils

Windows

Linux Ubuntu

Networking basics

Description du poste

Do you thrive by working closely with customers across borders and ensuring an exceptional customer experience? Then we can offer you an exciting opportunity.

At Trackman, we are constantly striving to further develop our market-leading sports tracking solutions and deliver exceptional customer experiences. Therefore, we are looking for a highly motivated and customer-focused Key Account Support Specialist to join our team.

As a Key Account Support Specialist, you will play an important role in supporting some of our most valued customers. You will act as their primary point of contact, ensuring personalized technical support, proactive communication, and timely resolution of issues.

You will work closely with our global Support teams, Sales, and Product departments to coordinate customer needs, resolve technical challenges, and continuously improve our support processes. Success in this role requires strong communication skills, a technical mindset, and the ability to build long-lasting customer relationships while maintaining a high standard of service.

Please note that this is a fixed-term position from December 1, 2026, to August 1, 2027, with the possibility of extension.

Responsibilities include but are not limited to:

• - Oversee and manage support cases, ensuring timely resolution, accurate documentation, and clear communication throughout the process.
• - Identify, troubleshoot, and **escalate** technical issues in collaboration with internal Support, Sales, and Product teams, ensuring business-critical issues receive the necessary attention.
• - Conduct regular customer meetings to provide updates on ongoing support cases, software releases, new features, and product developments.
• - Perform quarterly readiness checks, facilitate training sessions, and assist with onboarding new customer employees and products.
• - Collect and share customer feedback with relevant internal teams to support continuous improvements to products and services.

Requirements

Your ability to build strong relationships, communicate effectively, and take ownership of customer needs is crucial for this role. Experience in technical support, product support, or a similar customer-facing role, preferably within the technology or sports industry.

• - Strong customer service mindset with excellent communication skills, both verbal and written.
• - Strong analytical and problem-solving skills, with experience in technical troubleshooting, diagnostics, and remote support.
• - Ability to manage multiple tasks, prioritize effectively, and maintain a high level of quality in a fast-paced environment.
• - Strong computer skills, including Windows operating systems, networking, and general knowledge of Linux Ubuntu, as well as familiarity with technical equipment such as laptops, mobile devices, TVs, and projectors.
• - A proactive, self-motivated team player who takes ownership of responsibilities and values collaboration and knowledge sharing.
• - Knowledge of sports technology, particularly golf, is an advantage. A relevant bachelor's degree is preferred, although candidates with at least two years of relevant technical support experience will also be considered.

The Office

We are located at DTU Science Park in Hørsholm. We take great pride in the state-of-art building we have designed! The office features bright meeting rooms, coffee areas to catch up with colleagues, a large testing arena with simulators available for employees and a fitness center, everything surrounded by a beautiful forest and respecting the environment. We made sure to utilize the newest technologies to be energy efficient and be mindful of ventilation and sound propagation. The cherry on top is our canteen: with an indoor and outdoor area to enjoy the fresh food prepared by our own kitchen staff.

Join the home of a powerful sports brand and a one-of-a-kind technology

Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work.

Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.

We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark (Hørsholm) and offices in New York, Phoenix, Seoul and Tokyo. We employ over 1000+ people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested, and manufactured.

Where innovation happens

At Trackman, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of exceptional solutions. This mix makes Trackman an inspiring company – for our customers and colleagues.

Share our Passion!