IT Support & Operations Lead | Global Tech Services

BIMCO; København; On-site; DKK 480,000 - 600,000; Full time

Job summary

BIMCO in Copenhagen is seeking an Assistant Manager, IT Support & Operations to maintain secure, reliable IT services across time zones and locations. You will manage Microsoft 365, Azure, cloud and on‑premises infrastructure, endpoint environments, and security considerations in collaboration with the IT leadership team.

You will deliver first and second line support to ~90 users, coordinate IT improvements, document procedures and drive digital transformation initiatives while fostering a

Qualifications

• Has at least 3 years of experience with IT support, service desk or IT operations.
• Has practical experience with Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
• Has experience with user administration in Entra ID.
• Has experience with endpoint management, such as Intune.
• Has experience with video conferencing and/or AV equipment.
• Can troubleshoot PCs, software, printers, networks and user-related issues.
• Thrive with contact with many different users.
• Can translate technical problems into solutions that users understand.
• Has a strong service mindset with the ability to work independently and take initiative.

Responsibilities

• Provide first and second-line IT support to BIMCO users globally (approximately 90 users based out of 10 global office locations).
• Troubleshoot and resolve hardware, software, network, and application issues.
• Ensure a high standard of IT service and user satisfaction.
• Assist with user training and adoption of IT tools and services.
• Support the day-to-day operation of BIMCO's IT environments.
• Assist in maintaining Microsoft 365, Azure, cloud services, and on-premises infrastructure.
• Monitor systems and services to ensure availability, performance, and reliability.
• Help coordinate operational activities and minimise service disruptions.
• Manage and maintain the network infrastructure, including switching, wireless networking, internet connectivity and remote access services.
• Manage and support Windows 11 laptops, (iPhone) mobile devices, Video Conference systems, and peripherals.
• Assist with endpoint management through Microsoft Intune.
• Support onboarding and offboarding activities, including device provisioning and access management.
• Ensure devices comply with security and corporate standards.
• Support the implementation and enforcement of IT security policies.
• Assist with Microsoft 365 security tools and monitoring activities.
• Help maintain compliance with organisational and regulatory requirements.
• Participate in security improvement initiatives and awareness activities.
• Maintain accurate inventories of IT hardware, software, and licenses.
• Coordinate with suppliers and service providers for support, procurement, and renewals.
• Assist with budgeting, asset lifecycle management, and operational planning.
• Contribute to IT projects, system upgrades, and digital transformation initiatives.
• Document procedures, standards, and technical knowledge.
• Identify opportunities to improve efficiency, security, and the user experience.

Skills

IT support

Microsoft 365

Entra ID

Intune

Video conferencing

Troubleshooting

Customer service

Independent work

Tools

Azure

Intune

Entra ID

Video conferencing

ITSM tools

Job description

BIMCO in Copenhagen is seeking an Assistant Manager, IT Support & Operations to maintain secure, reliable IT services across time zones and locations. You will manage Microsoft 365, Azure, cloud and on‑premises infrastructure, endpoint environments, and security considerations in collaboration with the IT leadership team.

You will deliver first and second line support to ~90 users, coordinate IT improvements, document procedures and drive digital transformation initiatives while fostering a