IT Services Specialist

Sonova Group; København; On-site; DKK 420,000 - 540,000; Full time

Job summary

Sonova Group Denmark is seeking an IT Services Professional to provide reliable 1st–2nd line IT support for Scandinavia, ensuring a smooth IT experience for employees across stores and the head office.

You will help manage incidents, coordinate with global teams, and support hardware, software and peripherals including audiological equipment, while maintaining service quality and timely resolutions.

Qualifications

• Minimum of 3 years of experience in a similar position.
• Driver’s license is a requirement for the position.
• Ability to convey central IT concepts to your colleagues in the stores.
• Experience in service management and working with people across organizational levels.
• Good analytical and technical skills and the ability to manage time, prioritize tasks and work under tight deadlines.
• The ability to work independently but still integrate well into teams both online and on site.
• Hands on experience in setting up computers in a Microsoft Windows environment and basic knowledge in application management support.
• Self-driven and good at keeping yourself up to date on relevant topics.
• The ability to keep your head cool in a dynamic environment while being a team player always ensuring good service and close attention to your internal stakeholders.
• Fluent both written and verbally in Danish and English, and preferably also Swedish.
• Good technical skills within hardware and networking systems.
• If you have experience from retail and with POS application support, this is an advantage.

Responsibilities

• 1st – 2nd level IT incident and problem management remotely and where needed onsite including asset management focusing on our shop users including hardware, software and peripherals (e.g. audiological equipment)
• Provide support on Applications in coordination with global support teams including permissions and user management as needed.
• Problem management both remotely and onsite including asset management and escalation to the appropriate support teams
• Support Local Area Network (LAN) incl. switch, WAN, WIFI, troubleshoot failures and work with relevant teams to ensure quick resolution
• Support in user on- and offboarding
• Participation in service management meetings, identifying opportunities for improvement and shift left (including writing of Knowledge Articles for providers of 1st level support)
• Participating in local or global projects impacting IT (e . g . resourcing, budgeting, stakeholder management)
• As needed working with local business stakeholders and global counterparts to identify technical solutions and opportunities for improvement
• Support and troubleshoot Printer, IP telephony and Signage devices

Skills

IT service management

Stakeholder management

Problem solving

Time management

Team collaboration

Communication skills

Analytical thinking

Windows setup

Self-motivation

Stakeholder communication

Attention to stakeholders

Retail and POS support

Tools

Windows OS

Printer management

IP telephony equipment

Signage devices

POS systems

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

IT Services Specialist

IT Services Professional

Are you passionate about technology and are you driven by helping others with their IT challenges? We are looking for a skilled IT Services Professional, thriving to solve various tasks and creating a smooth IT-experience for all our employees across Scandinavia.

Who are we

Sonova Audiological Care Denmark is dedicated to enhancing the quality of life for individuals with hearing loss. As part of the international Sonova group, operating in more than 100 countries with more than 17.000 colleagues, we are the leading private provider of hearing aids in Denmark with a mission to break down the barriers of the usage of hearing aids.

We have around 80 hearing centres across the country with a total of 172 colleagues. Most of them are helping people with a hearing loss out in our stores, but 29 of them are based – with you – in our Scandinavian headquarter in Charlottenlund. In Sweden we have around 25 stores and nearly 180 colleagues.

We are on the lookout for someone service oriented to join our team of dedicated colleagues. We prioritize supporting our local businesses in Scandinavia with punctual and high-quality 1st and 2nd level support. We maintain a strong focus on concise and clear communication, good problem solving and support.

You will experience a great level of trust and local responsibility while having many dedicated and professional colleagues globally who are ready to help whenever needed.

Your main purpose is to ensure that your colleagues are provided with an undisturbed service for IT applications and client devices. You will report to our Director IT End User Services Europe.

Your main responsibilities will consist of:

• 1st – 2nd level IT incident and problem management remotely and where needed onsite including asset management focusing on our shop users including hardware, software and peripherals (e.g. audiological equipment)
• Provide support on Applications in coordination with global support teams including permissions and user management as needed.
• Problem management both remotely and onsite including asset management and escalation to the appropriate support teams
• Support Local Area Network (LAN) incl. switch, WAN, WIFI, troubleshoot failures and work with relevant teams to ensure quick resolution
• Support in user on- and offboarding
• Participation in service management meetings, identifying opportunities for improvement and shift left (including writing of Knowledge Articles for providers of 1st level support)
• Participating in local or global projects impacting IT (e . g . resourcing, budgeting, stakeholder management)
• As needed working with local business stakeholders and global counterparts to identify technical solutions and opportunities for improvement
• Support and troubleshoot Printer, IP telephony and Signage devices

We think you will be a great fit if hold:

• A minimum of 3 years of experience in a similar position
• Driver’s license is a requirement for the position
• The ability to convey central IT concepts to your colleagues in the stores
• Experience in service management and working with people across organizational levels
• Good analytical and technical skills and the ability to manage time, prioritize tasks and work under tight deadlines
• The ability to work independently but still integrate well into teams both online and on site
• Hands on experience in setting up computers in a Microsoft Windows environment and basic knowledge in application management support
• Self-driven and good at keeping yourself up to date on relevant topics
• The ability to keep your head cool in a dynamic environment while being a team player always ensuring good service and close attention to your internal stakeholders
• Fluent both written and verbally in Danish and English, and preferably also Swedish.
• Good technical skills within hardware and networking systems
• If you have experience from retail and with POS application support, this is an advantage

Why Choose Us

You will be part of an informal environment in a role with great responsibility. With our Scandinavian set-up in an international environment, there is always the opportunity for sparring and development both personally and professionally. We focus on strengthening competencies, having fun while delivering results and maintaining a healthy work-life balance – which is perhaps why we have achieved the highest sustainable engagement score in the entire Sonova Group.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.