IT/OT Operation & Infrastructure Supporter

Novo Nordisk A/S; Kalundborg; Remote; DKK 570,000 - 838,000; Full time

Job summary

Novo Nordisk A/S in Kalundborg, Denmark, is seeking an IT/OT Operation & Infrastructure Supporter to maintain and optimize production IT/OT environments. You will work with IT, Automation and Production teams to ensure high availability, security and compliance.

Role requires hands-on experience with Windows, AD, virtualization, ITIL/ServiceNow, and documentation. Danish and English fluency is essential, and presence in Kalundborg is required.

Qualifications

• Background as an IT Supporter, Computer Technician, IT Technologist, or similar.
• Experience with Microsoft Windows environments, Active Directory, virtualization technologies, and infrastructure support.
• Knowledge of IT service management processes and tools such as ServiceNow or ITIL.
• Experience troubleshooting hardware, software, networks, or production IT systems.
• Strong documentation and compliance awareness.
• Fluency in Danish and English, both written and spoken.

Responsibilities

• Maintain and optimize IT platforms, networks and infrastructure.
• Troubleshoot and resolve issues across operating systems, applications and production IT environments.
• Ensure systems are maintained at a secure level and aligned with internal requirements.
• Support reviews of user access, configurations, IT security controls and services.
• Maintain and improve documentation, procedures and compliance records.
• Support training activities for internal and external users.
• Contribute to continuous improvements of IT operations and infrastructure.

Skills

IT Supporter

Computer Technician

IT Technologist

Windows environments

Active Directory

Virtualization

ITSM / ITIL / ServiceNow

Infrastructure support

Job description

Location

Kalundborg, Region Zealand, DK

Are you passionate about IT infrastructure, cybersecurity, and supporting critical production systems?

Do you enjoy solving technical challenges and ensuring stable, secure, and compliant IT operations? Join Novo Nordisk's manufacturing site in Kalundborg and become part of a highly skilled IT team supporting the digital solutions that enable the production of life-changing medicines.

Your New Role

As an IT/OT Operation & Infrastructure Supporter, you will play a key role in maintaining and optimizing the IT infrastructure supporting our production environment. Working closely with colleagues across IT, Automation, and Production, you will help ensure high system availability, security, and compliance.

Your responsibilities will include:

• Maintaining and optimizing IT platforms, networks, and infrastructure.
• Troubleshooting and resolving issues across operating systems, applications, and production IT environments.
• Ensuring systems are maintained at an appropriate security level and aligned with internal requirements.
• Supporting reviews of user access, configurations, IT security controls, and services.
• Maintaining and improving documentation, procedures, and compliance records.
• Supporting training activities for internal and external users.
• Contributing to continuous improvements of IT operations and infrastructure.

The position requires physical presence in Kalundborg, Denmark. Professional proficiency in both Danish and English, spoken and written, is required.

Your New Department

You will join the IT Team supporting two manufacturing facilities in Kalundborg. The team is part of GMS API IT, a central IT organisation with approximately 170 colleagues across Denmark and the United States.

Our department delivers IT support for production operations with a strong focus on compliance, cybersecurity, and the daily operation of manufacturing IT/OT solutions. The team consists of 18 highly engaged colleagues responsible for operating and maintaining a diverse landscape of production systems, including the PCS/DCS platform SattLine, the Local Manufacturing Execution System, PLC-controlled production equipment, and the underlying infrastructure supporting these solutions.

The team includes both System Managers and IT Supporters and works in close partnership with our Automation and OT colleagues to ensure stable and efficient production.

Your Skills & Qualifications

To succeed in this role, you likely have:

• A background as an IT Supporter, Computer Technician, IT Technologist, or similar.
• Experience working with Microsoft Windows environments, Active Directory, virtualization technologies, and infrastructure support.
• Knowledge of IT service management processes and tools such as ServiceNow or ITIL.
• Experience troubleshooting hardware, software, networks, or production-related IT systems.
• Strong documentation and compliance awareness.
• Fluency in Danish and English, both written and spoken.

As a person, you:

• Take ownership of your work and enjoy working independently.
• Have a proactive approach to solving problems and driving improvements.
• Thrive in a collaborative environment with many stakeholders.
• Communicate effectively across all levels of an organization.
• Adapt well to changing priorities and enjoy working in a dynamic environment.

Experience from regulated industries such as pharmaceuticals, manufacturing, or other GMP environments will be considered an advantage.

Working at Novo Nordisk

At Novo Nordisk, we work every day with a clear purpose: to drive change to defeat serious chronic diseases. We know that this is only possible through talented people with diverse perspectives, backgrounds, and experiences.

You will join a collaborative and inclusive work environment where professional development, knowledge sharing, and continuous learning are part of everyday life. Together, we create meaningful impact for millions of patients around the world.

What We Offer

At Novo Nordisk, you will have opportunities to develop your capabilities through meaningful responsibilities, collaboration with skilled colleagues, and exposure to cutting‑edge manufacturing and digital technologies.

Salary

For this role, the Annual Base Salary ranges from DKK 570.200 to 838.100 yearly, corresponding to the level of the position. Placement within the salary range will be assessed during the recruitment process based on the candidate's skills, competencies, knowledge, and relevant experience.

Incentives and Benefits

The salary package may include short‑term and/or long‑term incentives as well as other employee benefits based on position level, location, functional area, and relevant market benchmarks.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long‑term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.