IT Operations Team Leader

DS Smith; Denmark; On-site; DKK 900,000 - 1,150,000; Full time

Job summary

DS Smith is seeking an IT Operations Team Leader in Denmark (Grenaa or Taulov) to join our Shared Services team. You will lead a team responsible for reliable, secure IT infrastructure including servers, networks and storage, while balancing hands-on work with strategic leadership.

You will guide project delivery, manage budgets, and collaborate with regional and global stakeholders to ensure service quality and resilience. Hybrid work, strong leadership and ITIL knowledge are essential.

Qualifications

• Proven experience leading IT infrastructure or operations teams.
• Strong technical knowledge of servers, networks, storage and virtualization.
• Experience with IT Service Management frameworks, such as ITIL.
• Excellent troubleshooting, problem-solving and communication skills.
• Degree in Computer Science, Information Technology or related discipline, or equivalent experience.

Responsibilities

• Leading, coaching and developing a high-performing IT infrastructure team.
• Managing workload allocation, priorities and team performance to ensure service excellence.
• Providing technical guidance and mentoring to team members.
• Overseeing daily operation of infrastructure services: servers, networks, storage, telecoms.
• Ensuring availability, security and performance of IT systems and services.
• Developing and implementing infrastructure standards, processes and best practices.
• Monitoring systems and driving preventative measures to minimise disruptions.
• Leading and delivering infrastructure projects from planning to implementation.
• Managing project budgets, resources, timelines and stakeholder expectations.
• Coordinating incident response and leading during outages.
• Conducting root cause analysis and implementing preventive actions.
• Supporting capacity planning to meet future demand.
• Managing vendor contracts and SLA performance.

Skills

IT leadership

ITIL

Network administration

Project management

Cloud platforms

Stakeholder management

Education

Computer Science degree

Tools

Azure

AWS

Cisco networking

VMware

Job description

IT Operations Team Leader

Location: Grenaa or Taulov, Denmark

Type: Full-time, Permanent

Language Requirement: English (Fluent), Danish (Fluent)

Workplace Model: Hybrid - 60% work from home permitted

Travel: Up to 30% (Denmark & Sweden)

Reporting to: IT Regional Infrastructure Manager

About the Role

We're looking for an experienced and people-focused IT Operations Team Leader to join our Shared Services team. This is an exciting opportunity to lead a team of IT infrastructure professionals responsible for delivering reliable, secure and high-performing IT services across the business. As IT Operations Team Leader, you will oversee the day-to-day management of our IT infrastructure environment, including servers, networks, storage and telecommunications systems. You will provide technical leadership, support strategic infrastructure projects, drive continuous improvement and ensure the effective delivery of services that enable business success. Working closely with regional and global stakeholders, you will balance hands-on technical expertise with strong leadership capabilities, helping to develop team performance while ensuring operational excellence across the IT estate.

Key responsibilities

• Leading, coaching and developing a high-performing IT infrastructure team
• Managing workload allocation, priorities and team performance to ensure service excellence
• Providing technical guidance, mentoring and support to team members
• Overseeing the daily operation of infrastructure services, including servers, networks, storage and telecommunications
• Ensuring the availability, security and performance of IT systems and services
• Developing and implementing infrastructure standards, processes and best practices
• Monitoring systems proactively and driving preventative measures to minimise service disruption
• Leading and delivering infrastructure projects from planning through to implementation
• Managing project budgets, resources, timelines and stakeholder expectations
• Coordinating incident response activities and providing leadership during critical outages
• Conducting root cause analysis and implementing measures to prevent recurring incidents
• Supporting capacity planning activities to ensure infrastructure can meet future business demands
• Managing relationships with infrastructure vendors and service providers, including contract and SLA performance
• Driving continuous improvement initiatives to enhance service quality, efficiency and resilience

About You

You are an experienced IT infrastructure professional with a strong background in operational leadership and a passion for building high-performing teams.

We're looking for

• Proven experience leading IT infrastructure or operations teams
• Strong technical knowledge of server, network, storage and virtualisation technologies
• Experience working within IT Service Management frameworks, such as ITIL
• Excellent troubleshooting, problem-solving and analytical skills
• Demonstrated experience delivering infrastructure projects and managing stakeholders
• Excellent communication skills, with the ability to engage both technical and non-technical audiences
• A collaborative leadership style with the ability to motivate and develop others
• A degree in Computer Science, Information Technology or a related discipline, or equivalent relevant experience

Desirable experience includes

• Experience with cloud platforms such as Microsoft Azure and/or AWS
• Industry certifications including Microsoft, Cisco, CompTIA or equivalent
• Advanced network experience and / or Cisco certification is a plus

Additional Information

Standard working hours are Monday to Friday, 08:00 to 16:00 (local time) Regular travel within the region is required (approximately 25-30%) A valid driving licence is required

About Us

We are DS Smith, together with International Paper, a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people who challenge and support one another to create positive change. Our colleagues across Europe, the Middle East, Africa and North America bring expertise across innovation, manufacturing, design, sales, sustainability, supply chain and technology. Together, we help our customers make the world safer, more productive and more sustainable. "To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria." #LI-CP

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! As the journey continues of bringing together the strengths of both organisations, during your candidate experience you may engage with our colleagues from International Paper! You could visit an International Paper or DS Smith site or office.