Head of Pricing Excellence & Commercial Insights

Kommunikationsforum; København; On-site; DKK 900,000 - 1,300,000; Full time

Job summary

DFDS, headquartered in Copenhagen, seeks a strategic Head of Pricing Excellence & Commercial Insights to drive pricing excellence and commercial data insights across a complex, international business. You will lead initiatives, establish scalable frameworks and promote data-driven decision making with commercial leadership and shared services.

In this role you will balance governance with local ownership, collaborate with Data & Technology, Tender Management and CRM teams, and build capabilities

Qualifications

• 5+ years of relevant experience within Pricing, Commercial Excellence, Revenue Management, Strategy, or related fields.
• Proven track record driving cross-functional initiatives and delivering results through collaboration.
• Experience in complex organisations with multiple stakeholders and competing priorities.
• Strategic mindset with ability to translate ideas into practical solutions and outcomes.
• Experience with commercial tools and platforms such as CRM, pricing, CPQ, contract management or BI solutions.

Responsibilities

• Lead the pricing excellence agenda across the business and establish governance and standards.
• Own the pricing platform vision and roadmap, driving adoption and value creation.
• Oversee digitalisation of pricing processes across CRM, contracts, and pricing tools.
• Build and mature Commercial Insights capabilities by transforming data into actionable recommendations.
• Shape the customer data foundation in partnership with Data & Technology.
• Identify opportunities to improve profitability through analytics, automation and AI.
• Facilitate alignment and knowledge sharing across units and senior stakeholders.
• Translate complex data into clear management recommendations.

Skills

Pricing

Commercial Excellence

Revenue Management

Strategy

Management Consulting

Business Development

Analytical Thinking

Stakeholder Influence

Data interpretation

Tools

CRM

Pricing tools

CPQ

Contract management

BI/Analytics tools

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our Commercial Excellence team as Head of Pricing Excellence & Commercial Insights. At DFDS, we are strengthening how we use pricing, customer data and commercial insights to improve profitability, support growth and create greater value for our customers.

As Head of Pricing Excellence & Commercial Insights, you will play a key role in this transformation. You will drive the development of pricing capabilities, help establish a stronger customer data foundation and turn commercial data into actionable insights that support decision‑making across the business.

You will join our Commercial Excellence team, which works across DFDS to enable more efficient, data‑driven and profitable commercial operations. Through common tools, processes and insights, we help strengthen commercial performance while supporting local business ownership and flexibility.

Be part of the movement - and play your part.

About the role

As Head of Pricing Excellence & Commercial Insights, you will own and drive DFDS' pricing excellence and commercial insights agenda across a complex, international business.

This is a highly strategic role focused on strengthening pricing capabilities, improving commercial decision‑making, and unlocking value from customer and commercial data. Working across business units and functions, you will lead key transformation initiatives, establish scalable frameworks and best practices, and drive the adoption of tools, processes, and data‑driven ways of working.

Operating in a highly decentralised organisation, you will balance the implementation of common standards and governance with the need for local ownership and commercial flexibility.

Pricing Excellence and Commercial Insights is an area of increasing strategic importance and executive attention. You will play a key role in elevating its maturity and impact, working closely with Commercial leadership, Data & Technology, Customer Engagement, Tender Management, and Tools & Processes to deliver measurable business value.

Key priorities

• Drive the Pricing Excellence strategy across business units, establishing governance, standards and best practices while enabling local flexibility
• Own the business vision and roadmap for our pricing platform, ensuring continuous development, adoption and value creation
• Lead the digitalisation of pricing processes across CRM, contract management and pricing solutions
• Build and mature Commercial Insights capabilities, transforming data into actionable recommendations and commercial decision support
• Shape the long‑term strategy for our customer data foundation in partnership with Data & Technology
• Identify opportunities to improve profitability and reduce revenue leakage through analytics, automation and AI
• Facilitate alignment, collaboration and knowledge sharing across business units and senior stakeholders
• Translate complex data and insights into clear recommendations for management and commercial leadership

About you

At DFDS, we believe the strongest teams are built through diverse perspectives, experiences and ways of thinking.

With this in mind, we think that you are a strategic and commercially minded professional who enjoys solving complex problems and turning insights into action. You combine strong analytical capabilities with the ability to influence stakeholders, challenge existing ways of working and drive change across a matrix organisation.

You thrive at the intersection of business, data and technology and are motivated by creating tangible commercial impact through pricing excellence, customer insights and continuous improvement.

We think the ideal person for this position will bring the following:

• 5+ years of relevant experience within Pricing, Commercial Excellence, Revenue Management, Strategy, Management Consulting, Business Development, Finance, Analytics or a related field
• A strong track record of driving cross‑functional initiatives and delivering results through collaboration and influence rather than formal authority
• Experience operating in complex organisations with multiple stakeholders and competing priorities
• A strategic mindset combined with the ability to translate ideas and opportunities into practical solutions and business outcomes
• Experience working with commercial tools and platforms such as CRM, pricing, CPQ, contract management or business intelligence solutions
• Strong analytical and problem‑solving skills, with the ability to turn data into actionable insights and recommendations
• Interest in leveraging data, automation and AI to improve commercial performance and decision‑making
• The ability to communicate complex topics clearly and confidently to both operational teams and senior stakeholders
• A curiosity for understanding customers, commercial processes and business drivers, combined with a willingness to challenge the status quo

Working at DFDS

While you’re with us, we want you to develop. At DFDS, development happens first and foremost through real work. We will also offer training and support when needed.

We promote a great workplace with a diverse and vibrant community. At our Copenhagen headquarters, we enjoy a modern workspace with award‑winning facilities, different work zones, own game room, fitness facilities, canteen and a café with a rooftop terrace with a beautiful ocean view, all just 5 minutes from the nearest train & metro station.

We look forward to hearing from you.

This recruitment process is managed by the DFDS Talent Acquisition team. We kindly ask external recruitment agencies to refrain from contacting us regarding this opportunity.