Internship: Freight Digital Customer Journey

Kommunikationsforum; København; Presencial; DKK 145 000 - 234 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Game room

Fitness & massage

Cantina and café

Rooftop terrace

Resumo da oferta

DFDS is offering an internship in Copenhagen to shape the Freight Digital Customer Journey. You will work across Self-Service, Contact Center Platform, and Control Tower pillars to support transformation initiatives within Global Freight Customer Service.

You will gain hands-on exposure to large-scale business changes, digital product development, and data-driven decision making in an international setting. CBS students are encouraged to apply for a September 2027 start.

Qualificações

• Currently enrolled in a BSc International Shipping & Trade at Copenhagen Business School.
• Available to intern starting September 2027.
• Strong analytical and communication skills with a curiosity for digital freight transformations.
• Interest in working across digital self-service, platform, and control-tower initiatives.

Responsabilidades

• Lead or assist projects along the customer journey to drive digitisation and standardisation across DFDS Ferry domain.
• Support planning, coordination, and follow-up on key transformation initiatives.
• Prepare presentations for stakeholders at all levels, including executives.
• Coordinate with local DFDS offices and frontline customer service teams to roll out digitalisation initiatives.
• Assist with end-to-end process explorations, analyses, and building business cases.

Conhecimentos

Project coordination

Stakeholder engagement

Presentation skills

Microsoft Excel

Power BI

PowerPoint

Formação académica

BSc International Shipping & Trade (CBS)

Ferramentas

Power BI

Microsoft Excel

Descrição da oferta de emprego

Do you study International Shipping & Trade at Copenhagen Business School, and are you looking for an internship where you can set direction and create valuable impact? Join us to help shape the future of digital freight through innovative projects in a dynamic international company.

Be part of the movement - and play your part

Internship: Freight Digital Customer Journey

In this role, you will support key initiatives within the transformation of the digital customer journey for our Global Freight Customer Service organisation at DFDS. Our ambition is clear: by 2030, we want to deliver a seamless, digital, and standardised set-up that makes it easy to be a customer and easy to interact with customers across all freight touchpoints.

To achieve this, our Customer Service transformation is built on three strategic pillars:

Self-Service:

Building a one-stop-shop where customers can book and track units throughout the entire journey and across transport modalities.

Contact Center Platform:

Creating an interaction platform that enables Customer Service teams to engage with customers efficiently when support is needed, supported by a knowledge base that enhances the overall customer experience.

Control Tower:

Developing our internal platform for managing customer bookings, providing Customer Service with a more seamless and standardised way of handling bookings and tracking units across the DFDS network.

As an intern, you will work across all three pillars, supporting and driving the planning, coordination, and delivery of transformation initiatives. You will gain exposure to business and technology stakeholders and help ensure that projects move forward efficiently while creating value for our Customer Service organisation and customers.

Examples of responsibilities

• Lead and assist on projects in various areas along the customer journey to help drive digitisation and standardisation across the DFDS Ferry domain (e.g. standardising customer service and sales processes)
• Drive or assist with project planning, coordination, and follow‑up on key initiatives depending on size of project
• Prepare presentations for key stakeholders at all levels of the organisation including the executive suite
• Manage stakeholders e.g. local DFDS offices, and help roll out digitalisation and standardisation initiatives by interacting with particularly local customer service teams
• Conduct end‑to‑end process explorations and ad‑hoc analyses, incl. building business cases
• Helping track project progress, dependencies, risks, and actions across initiatives
• Support with implementations e.g. testing, plan change management activities and ensure solutions are properly adopted

You will gain hands‑on experience with large‑scale business transformation, digital product development, process improvement, and change management in an international organisation.

You will play an important supporting role in our Customer Service transformation by helping teams stay aligned, ensuring key activities are coordinated effectively, and contributing to the successful adoption of new digital solutions and ways of working across the organisation.

About you

Are you eager to deepen your knowledge in the field of digital freight, and do you have a strong work ethic and passion for learning? Then this internship is for you!

Additionally, we are looking for you who have:

• A positive and curious mindset, also in dynamic periods
• A desire to make an impact, share your ideas and learn from others
• You keep things on track and get the details right
• Good collaboration skills, excited to contribute to an international organisation with colleagues from diverse backgrounds

Furthermore, you are:

• Studying BSc International Shipping & Trade at Copenhagen Business School, ready to intern from September 2027
• A natural problem solver, when working individually and in a team
• Detail‑oriented, ensuring accuracy in your work
• Proactive in identifying and understanding data sources and solutions to data collection
• Confident using Microsoft Office tools, especially Excel and PowerPoint. Power BI or similar tools is a plus
• Curious about AI and eager to use it to solve real business problems

We believe the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

We promote a great workplace with a diverse and vibrant community. Our newly built headquarters in Copenhagen is a unique, modern workplace. Here, we enjoy our own game room, fitness & massage, cantina and café, and a rooftop terrace with a beautiful ocean view, all just 5 minutes from the nearest train & metro station.

You’ll get the opportunity to join our student community, where you can participate in social and professional activities, connecting with fellow students from various departments across the organisation.

We plan to welcome three interns from BSc International Shipping & Trade in 2027, one in Global Customer Service, one in Direct Procurement and one in Procurement Technology, Sustainability & Operations. This gives you a chance to join a cohort where you can share experiences, exchange ideas, and grow together.