Guest Experience Concierge

SteelAxis

Denmark

On-site

DKK 122,000 - 146,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

SteelAxis is seeking a reliable Concierge Assistant in Greenland to welcome guests, share local insights, and assist with check-in/check-out. You will coordinate reservations, arrange transportation, and maintain a tidy lobby while supporting colleagues to ensure smooth hotel operations.

The ideal candidate has strong English, excellent customer service, and the ability to multitask in a fast-paced setting.

Qualifications

High school diploma or equivalent.
Excellent communication skills in English (knowledge of other languages is a plus).
Strong customer service skills with a friendly disposition.
Ability to multitask and work under pressure in a fast-paced environment.
Basic computer skills (knowledge of reservation systems is preferred).
Must be able to work flexible hours including weekends and holidays.

Responsibilities

Greet guests upon arrival and provide them with information about the hotel, facilities, and local attractions.
Assist guests with check-in and check-out procedures.
Handle guest inquiries and requests promptly and efficiently.
Make reservations for guests at restaurants, tours, or other activities.
Arrange transportation for guests as needed.
Maintain a neat, clean, and organized lobby area.
Monitor guest satisfaction and address any issues or concerns in a timely manner.
Keep track of inventory for supplies such as toiletries, towels, etc. and restock as needed.
Collaborate with other hotel staff to ensure smooth operations.