Fulfillment Operations Specialist (Click & Collect)

IKEA; Gentofte Kommune; On-site; DKK 320,000 - 460,000; Full time

Job summary

IKEA Gentofte store is seeking a detail-oriented Fulfilment Operations Coordinator to join the Logistics Team. You will coordinate daily order fulfilment for Click & Collect and Cash & Carry, ensuring accuracy, speed and quality service.

You will plan operations, delegate tasks, monitor inventory, and support heatmap driven moves. The role offers shifts, teamwork across departments, and opportunities to grow within IKEA's logistics network.

Qualifications

• Must have experience in Logistics, Order fulfilment or Warehouse operations.
• Strong organizational and problem-solving skills.
• Able to work efficiently in a fast-paced environment.
• Excellent communication and teamwork abilities.
• Attention to detail and a commitment to quality.

Responsibilities

• Conduct daily operational planning, provide an overview, delegate tasks based on priorities, and collaborate with team members to optimize workflow and productivity.
• Oversee and support the team, as well as perform tasks within the main areas of responsibility, including picking and packing goods and orders for Click & Collect and Cash & Carry, all within the agreed time with a focus on the customer.
• Work closely with the Replenishment Team for morning handovers and prepare for evening replenishment.
• Maintain a clean, organized, and safe environment throughout the fulfillment unit. Ensure adherence and compliance with all safety requirements by performing weekly safety checks and more.
• Monitor inventory levels, communicate any shortages or issues, follow up on empty locations to ensure inventory accuracy, and process all returns.
• Follow up on the heatmap and move goods to optimize business operations.
• Ensure a smooth daily handover to team leaders and support them in various tasks and projects as they arise.

Skills

Logistics experience

Order fulfilment

Warehouse operations

Organizational skills

Problem solving

Communication

Teamwork

Attention to detail

Job description

IKEA Gentofte store is seeking a detail-oriented Fulfilment Operations Coordinator to join the Logistics Team. You will coordinate daily order fulfilment for Click & Collect and Cash & Carry, ensuring accuracy, speed and quality service.

You will plan operations, delegate tasks, monitor inventory, and support heatmap driven moves. The role offers shifts, teamwork across departments, and opportunities to grow within IKEA's logistics network.