Fulfilment Operations Coordinator, Full Serve, 37 hours per week, Gentofte

IKEA; Gentofte Kommune; On-site; DKK 320,000 - 460,000; Full time

Job summary

IKEA Gentofte store is seeking a detail-oriented Fulfilment Operations Coordinator to join the Logistics Team. You will coordinate daily order fulfilment for Click & Collect and Cash & Carry, ensuring accuracy, speed and quality service.

You will plan operations, delegate tasks, monitor inventory, and support heatmap driven moves. The role offers shifts, teamwork across departments, and opportunities to grow within IKEA's logistics network.

Qualifications

• Must have experience in Logistics, Order fulfilment or Warehouse operations.
• Strong organizational and problem-solving skills.
• Able to work efficiently in a fast-paced environment.
• Excellent communication and teamwork abilities.
• Attention to detail and a commitment to quality.

Responsibilities

• Conduct daily operational planning, provide an overview, delegate tasks based on priorities, and collaborate with team members to optimize workflow and productivity.
• Oversee and support the team, as well as perform tasks within the main areas of responsibility, including picking and packing goods and orders for Click & Collect and Cash & Carry, all within the agreed time with a focus on the customer.
• Work closely with the Replenishment Team for morning handovers and prepare for evening replenishment.
• Maintain a clean, organized, and safe environment throughout the fulfillment unit. Ensure adherence and compliance with all safety requirements by performing weekly safety checks and more.
• Monitor inventory levels, communicate any shortages or issues, follow up on empty locations to ensure inventory accuracy, and process all returns.
• Follow up on the heatmap and move goods to optimize business operations.
• Ensure a smooth daily handover to team leaders and support them in various tasks and projects as they arise.

Skills

Logistics experience

Order fulfilment

Warehouse operations

Organizational skills

Problem solving

Communication

Teamwork

Attention to detail

Job description

WHO YOU ARE

Are you ready to join us in ensuring our customers receive the best experience with timely and accurate order fulfilment? We are seeking a detail-oriented and organized Fulfilment Operations Coordinator to join our Logistics Team. In this role, you will be responsible for ensuring the efficient and timely picking of Click & Collect and Cash & Carry orders, contributing to a seamless customer experience. Your primary goal is to coordinate order fulfillment processes, ensuring accuracy, speed, and quality service.

To be successful in this job, you:

• Must have experience in Logistics, Order fulfilment or Warehouse operations
• Have strong organizational and problem-solving skills
• Are able to work efficiently in a fast-paced environment
• Have excellent communication and teamwork abilities
• Have attention to detail and a commitment to quality

Basic knowledge of inventory managements systems is a plus.

YOUR RESPONSIBILITIES

• Conduct daily operational planning, provide an overview, delegate tasks based on priorities, and collaborate with team members to optimize workflow and productivity.
• Oversee and support the team, as well as perform tasks within the main areas of responsibility, including picking and packing goods and orders for Click & Collect and Cash & Carry, all within the agreed time with a focus on the customer.
• Work closely with the Replenishment Team for morning handovers and prepare for evening replenishment.
• Maintain a clean, organized, and safe environment throughout the fulfillment unit. Ensure adherence and compliance with all safety requirements by performing weekly safety checks and more.
• Monitor inventory levels, communicate any shortages or issues, follow up on empty locations to ensure inventory accuracy, and process all returns.
• Follow up on the heatmap and move goods to optimize business operations.
• Ensure a smooth daily handover to team leaders and support them in various tasks and projects as they arise.

OUR TEAM WITHIN IKEA

Here you will become part of our international team of both full-time and part-time employees working towards a common goal. We ensure efficient logistics in the store and provide excellent customer service, even without direct customer contact. You'll gain experience collaborating with various departments and diverse individuals. Join our fantastic logistics team, where we strive daily for a development-focused and well-being environment for our many colleagues.

QUESTIONS AND SUPPORT? LET'S CONNECT!

If you have job specific questions please contact Sara Unger, Fulfilment Operations Team Leader, [e-mail].

Further information

• This position is for an average of 37 hours per week.
• Your working time will vary based on the business need, with both morning and evening shifts within the hours 06:00-20:30. You should also expect to work every 2nd weekend, both Saturday and Sunday. It is possible to give your input to the work schedule.
• Salary is within IKEA's banding and HK's Union agreement for logistics and includes free choice allowance, odd-hour payment and pension.
• Start date is as early as possible.
• We have an ongoing interview process and reserve the right to close the job when we have received enough qualified candidates.

Like homes, talent is also diverse, and in IKEA we have a passion for real people. When applying for jobs, some are discouraged if they do not meet every single competence area, but please feel free to still apply. We would love to get to know you as there is a wide range of opportunities in IKEA, based on desire, ability, and experience. We hope you will join us on this adventure and we are looking forward to hearing from you!