Front of House Lead: Team Coach & Store Ops Champion

Retailors Netherlands B.V.; København; On-site; DKK 600,000 - 900,000; Full time

Benefits offered by this job

Employee discounts

Friends & Family events

Retailors Academy access

Job summary

Retailors Netherlands B.V. is seeking a Lead to take ownership of store areas, drive operational excellence, and deliver a premium consumer experience in a fast-paced retail environment. You will lead teams, role-model best practices, and foster growth through coaching and development.

You will embody Nike values, ensure safety standards, and maintain strong relationships across the store, delivering measurable commercial success while maintaining a positive, collaborative culture.

Qualifications

• Proven experience in a similar leadership position, with a demonstrated ability to meet and exceed targets.
• Previous experience in coaching, training, and developing team members to achieve success.
• In-depth knowledge of the brand and the ability to embody and represent its attributes.

Responsibilities

• Lead and manage store teams, schedule shifts, and provide direction and feedback.
• Demonstrate best practices and set high standards in your area of responsibility.
• Coach new employees and develop team growth.
• Address customer and employee concerns promptly and resolve conflicts.
• Provide constructive feedback to improve operations and foster development.
• Support and manage store opening and closing processes in line with procedures.
• Ensure health and safety standards are followed and enforced.
• Inspect store equipment and communicate repair needs to management.
• Promote a positive work environment and strong team culture.
• Build relationships with team members and encourage open communication.

Skills

Leadership experience

Coaching skills

English fluency

Commercial mindset

Tools

Business systems

Job description

Retailors Netherlands B.V. is seeking a Lead to take ownership of store areas, drive operational excellence, and deliver a premium consumer experience in a fast-paced retail environment. You will lead teams, role-model best practices, and foster growth through coaching and development.

You will embody Nike values, ensure safety standards, and maintain strong relationships across the store, delivering measurable commercial success while maintaining a positive, collaborative culture.