FOH Manager

HART Bageri; København; On-site; DKK 320,000 - 440,000; Full time

Benefits offered by this job

Health benefits

Social events and training

Staff meals during shift

Partner venue discounts

Job summary

Hart Bageri is seeking an experienced Front of House Manager to shape how we welcome guests and represent our craft in-store. You will lead a diverse FOH team, mentor staff, and ensure service excellence.

The role emphasizes high quality standards, in-store training, staff scheduling, stock awareness, and strong community connections with locals and neighboring businesses.

Qualifications

• Motivational leader with strong communication skills.
• Experienced hospitality professional; understands the industry locally.
• Detail-oriented; uphold highest level of quality on all fronts.
• Foundational administrative skills; manage stock, staffing and schedules.
• Legal working status in the EU/Denmark.

Responsibilities

• Foster an environment of exceptional service and lead by example.
• Maintain high quality standards across all cafe areas.
• Motivate staff and maintain a fun work environment.
• Develop the team through in-store training and regular feedback.
• Create a balanced monthly schedule for shop and staff.
• Handle monthly stock takes and weekly orders.
• Build strong ties to regulars and neighboring businesses.
• Stay professional while keeping it light and fun for guests and staff.

Skills

Leadership

Communication

Hospitality experience

Attention to detail

Administrative skills

Job description

Hart is all about high standards meeting human connection; the people in the front of house are absolutely crucial in maintaining this. We are looking for an experienced FOH Manager to help shape the way we best represent our craft in-shop. We are looking for a leader with an authentic passion for service, a strong understanding of the hospitality industry, and a proven track record of leading a diverse Front of House team.

What’s involved:

• Fostering an environment of exceptional service, leading by example to improve the guest experience

• Maintaining high quality standards throughout all areas of the cafe, down to the little details

• Motivating staff and fostering a fun work environment

• Developing the team through in-store training, regular feedback & praise, and staff meetings

• Creating a balanced monthly schedule that addresses the shop & staff needs

• Completing a monthly stock take & weekly orders to maintain healthy inventory

• Securing your shop's standing in the community; develop strong ties to regulars and neighboring businesses

• Being professional and aware of everything around you, while keeping it light and having fun - both with guests and the team

Who you are:

• A motivational leader with strong communication skills; you thrive in a people-facing environment

• Experienced hospitality professional; you understand the industry locally and beyond, and Hart’s mission within it. Experience in specialty coffee is a bonus.

• Detail-oriented; you care deeply about upholding the highest level of quality on all fronts

• You look forward to innovating and improving the way your team works and how the shop functions

• You have foundational administrative skills; you can stay on top computer-based tasks that keep the shop stocked, staffed, and thriving

• Legal working status in the EU/Denmark

What you can expect from us:

• a progressive, welcoming and collaborative work environment with a focus on people.

• a workload with tangible impact and purpose; we strongly believe we're doing something that matters and you would be a part of that.

• an opportunity to learn and grow alongside the best people in the industry.

• health benefits package

• fantastic perks including organized social and training events, discounts at Sanchez, Barr, POPL and noma, and delicious staff food and beverages during the workday.