Field Support Specialist

Ria Money Transfer; København; On-site; DKK 420,000 - 540,000; Full time

Benefits offered by this job

International environment

Career development

Competitive salary

Collaborative team

Job summary

Ria Money Transfer is seeking a Field Support Specialist to support our Denmark/Finland agent network with on-site and remote assistance, training, and issue resolution. The role emphasizes strong organization, independent field work, and delivering exceptional customer service across the region.

The ideal candidate will travel regularly within Denmark and Finland, communicate effectively in English and Danish, and collaborate with Sales, Compliance, Revenue and Customer Service teams to

Qualifications

• Previous experience in Field Support, Operations, Customer Service, Retail Support, or a similar role.
• Strong communication and relationship-building skills.
• Ability to work independently and manage multiple priorities.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Provide on-site and remote support to agents throughout Denmark and Finland.
• Conduct regular visits to agent locations to ensure compliance with company standards and operational procedures.
• Deliver training and guidance to agents on products, services, systems, and processes.
• Investigate and resolve operational issues in a timely manner.
• Monitor agent performance and identify opportunities for improvement.

Skills

Customer service

Field support

Travel

Microsoft Office

Communication

Relationship building

Driver's license

English

Danish

Tools

Microsoft Office

Job description

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

We are looking for a motivated and customer-focused Field Support Specialist to join our Denmark/Finland team. In this role, you will be responsible for supporting our agent network, ensuring operational excellence, and building strong relationships with business partners across Denmark and Finland.

The ideal candidate is highly organized, enjoys working independently in the field, and is passionate about delivering exceptional customer service.

ROLES & RESPONSIBILITIES

• Provide on-site and remote support to agents throughout Denmark and Finland.
• Conduct regular visits to agent locations to ensure compliance with company standards and operational procedures.
• Deliver training and guidance to agents on products, services, systems, and processes.
• Investigate and resolve operational issues in a timely manner.
• Monitor agent performance and identify opportunities for improvement.
• Support the onboarding and activation of new agents.
• Collaborate closely with Sales, Compliance, Revenue, and Customer Service teams.
• Maintain accurate records of agent visits, training sessions, and support activities.
• Ensure adherence to company policies, regulatory requirements, and industry standards.

POSITION REQUIREMENTS

Required Qualifications

• Previous experience in Field Support, Operations, Customer Service, Retail Support, or a similar role.
• Strong communication and relationship-building skills.
• Ability to work independently and manage multiple priorities.
• Excellent problem-solving skills and attention to detail.
• Proficiency in Microsoft Office applications.
• Valid driver's license and willingness to travel regularly within Denmark and Finland.
• Candidates must be currently residing in the Greater Copenhagen area or surrounding regions to ensure efficient travel and support coverage across Denmark.

Language Requirements

Mandatory:

• Professional English (spoken and written)
• Danish Intermediate level (spoken and written)
• Additional language skills are considered an advantage.

PERKS & BENEFITS

• Opportunity to work in a dynamic and international environment.
• Professional development and career growth opportunities.
• Competitive salary and benefits package.
• Supportive and collaborative team culture.

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.