Field Support Engineer

Motorola Solutions; København; On-site; DKK 550,000 - 750,000; Full time

Job summary

Motorola Solutions in Denmark is seeking a Field Support Engineer for its System Support team. Based in Glostrup, you will work hands-on with TETRA infrastructure, performing maintenance, deployment, and on-site and remote support for customers across the Nordic and Baltic regions.

You should have a technical background, 3+ years in system engineering or telecom support, and solid IP networking and RF knowledge.

Qualifications

• An education as Elektronikfagtekniker, Tele-tekniker, Elektronikmekaniker, an engineering degree, or equivalent technical background.
• At least 3 years of experience within system engineering or technical support for telecommunications systems.
• Knowledge of IP technology and IP networking, including practical networking experience and preferably a CompTIA+ or equivalent certification.
• A good understanding of IT and telecommunications hardware and software, combined with strong practical troubleshooting skills.
• Understanding of RF technology, communication systems, and preferably TETRA technology and Motorola system solutions.
• Experience performing system software and hardware maintenance and technical support routines.
• Understanding of technical support and maintenance service principles.
• Strong interpersonal and customer communication skills, with fluent communication in both Danish and English.
• A valid category B driving licence.

Responsibilities

• Troubleshooting, maintaining, and upgrading TETRA system hardware and software at customer sites and Switch centers.
• Installing, commissioning, and supporting TETRA and related communication products.
• Diagnosing faults, replacing defective equipment, and performing technical support activities both on-site and remotely.
• Collaborating with customers, subcontractors, suppliers, engineering teams, and internal project teams.
• Supporting field observations, reporting technical trends or defects, and helping improve service quality.
• Participating in customer meetings and supporting projects across the Nordic and Baltic regions when needed.
• Taking part in a 24/7 on-call rotation and working flexible hours depending on project requirements.

Skills

IP Networking

RF Technology

TETRA

Customer Communication

Danish & English

CompTIA+

Driving License B

On-site Support

System Troubleshooting

Education

Elektronikfagtekniker / Tele-tekniker / Elektronikmekaniker / Engineering degree

Job description

At Motorola Solutions, we believe safety starts with people. Every day, our teams help public safety agencies and businesses stay connected through critical communications, video security, and command center technologies.

We’re now looking for a Field Support Engineer to join our System Support team in Denmark. You’ll become part of a highly skilled and collaborative group of specialists who work closely together to solve complex technical challenges and support customers when it matters most.

The team is based in Glostrup and supports Motorola TETRA systems across Denmark, as well as projects in the Nordic and Baltic regions. The environment is professional, supportive, and informal - with a good sense of humor along the way.

What you’ll be doing

In this role, you’ll work hands‑on with Motorola TETRA infrastructure and related technologies, supporting both maintenance and project activities.

Your responsibilities will include:

• Troubleshooting, maintaining, and upgrading TETRA system hardware and software at customer sites and Switch centers
• Installing, commissioning, and supporting TETRA and related communication products
• Diagnosing faults, replacing defective equipment, and performing technical support activities both on‑site and remotely
• Collaborating with customers, subcontractors, suppliers, engineering teams, and internal project teams
• Supporting field observations, reporting technical trends or defects, and helping improve service quality
• Participating in customer meetings and supporting projects across the Nordic and Baltic regions when needed
• Taking part in a 24/7 on‑call rotation and working flexible hours depending on project requirements

As part of the role, you must be eligible to obtain Danish security clearance ("HEMMELIG") through PET and FET.

What we’re looking for

You may come from a technical background (Elektronik fag tekniker / Tele-tekniker / Elektronikmekaniker) or hold an engineering degree, but most importantly, you bring solid hands‑on experience within telecommunications or critical infrastructure environments.

We’re looking for someone with:

• An education as Elektronikfagtekniker, Tele‑tekniker, Elektronikmekaniker, an engineering degree, or equivalent technical background
• At least 3 years of experience within system engineering or technical support for telecommunications systems
• Knowledge of IP technology and IP networking, including practical networking experience and preferably a CompTIA+ or equivalent certification
• A good understanding of IT and telecommunications hardware and software, combined with strong practical troubleshooting skills
• Understanding of RF technology, communication systems, and preferably TETRA technology and Motorola system solutions
• Experience performing system software and hardware maintenance and technical support routines
• Understanding of technical support and maintenance service principles
• Strong interpersonal and customer communication skills, with fluent communication in both Danish and English
• A valid category B driving licence

Relevant certifications such as CompTIA+ or similar networking qualifications are considered an advantage.

Additional information

• Location: Glostrup, Denmark
• Travel: Approximately 10–25%
• Experience level: Experienced professional
• Relocation support: Not provided

Motorola Solutions is an Equal Opportunity Employer. We’re committed to creating an inclusive workplace where everyone can do their best work and feel empowered to be themselves.

Even if you don’t meet every single requirement, we’d still love to hear from you if you believe you’d be a great fit for the team.

Want to know more?

Kold+Partners facilitate this recruitment for Motorola Solutions.