Job Description
Silvus is seeking an Applications Engineer‑I who will report to the Senior Applications Engineer on the Sales Engineering team. The successful individual will conduct a wide range of technical activities relating to applications/solutions engineering and customer and sales support.
This position works closely with customers and the Sales team to drive product development and to enable the development of cutting‑edge systems and technologies.
Role and Responsibilities
- Design and test complete solutions that solve unique technical problems.
- Define new products and features to fill gaps and perform product evaluations and field trials for new product features and accessories.
- Provide comprehensive support to customers and the sales team through troubleshooting, system integration engineering, product recommendations, and technical analysis via phone, online, and in person.
- Provide dedicated live support (via phone and email) during standard European working hours (typically 7:00 AM to 3:00 PM CET, aligning with 10:00 PM to 6:00 AM Pacific Time) to ensure seamless global coverage and assist the US team with off‑hours escalations.
- Work individually and with Engineering teams to support requests via in‑house or through field testing and validation.
- Test and harden existing features through firmware and hardware changes in realistic applications.
- Support the Sales Engineering team by helping prepare for demonstrations, training, testing, or recreating bugs and issues seen in the field.
- Create and maintain customer‑facing documents and content including manuals, guides, videos, application notes, etc. to support customers and sales more efficiently.
- Oversee and assist the RMA and Loaner teams by providing guidance, equipment recommendations, and vetting customer requests.
- Travel requirements – Up to 25% travel to provide in‑person engineering support to customers and the sales team, including demos, troubleshooting, system integration, and training.
- Perform other related duties, of which the above are representative.
Basic Requirements
- Bachelor of Science degree in Electrical Engineering, Engineering Technology, or related technical field.
- Proficiency with instruments such as spectrum analyzers, multimeters, signal generators, and other radio frequency and data network test equipment and testing.
- Must possess an ability to work independently, take initiative, multitask, and effectively interact with cross‑functional teams and customers.
- Strong verbal and written communication skills are a must to effectively communicate with customers and internally across the entire organization.
- Excellent organizational skills and attentiveness to details.
- Proficiency with PC office applications and mobile devices.
- Willingness to travel and work at customer sites.
Preferred Knowledge, Skills, and Abilities
- Proficiency with TCP/IP protocol and networking.
- Experience with operating and testing IP radios/modems.
- Knowledge of wireless communication systems, radio frequency signal propagation, and digital communication technologies.
- Experience with testing embedded radio communication systems.
- Familiarity with Linux.
- Proficiency with programming languages such as Python or C/C++.
Working Conditions and Physical Requirements
- Office environment.
- Trade shows.
- Outdoor environment for demos and testing.
- Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.
- While performing the duties of this job, the employee is required to lift equipment up to 50 lbs. for the set‑up of demonstrations and testing, and walk/move in the labs.
Silvus is proud to be an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, color, age, religion or belief, ancestry, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, physical or mental disability, protected veteran status, genetic information, political affiliation, or any other factor protected by applicable federal, state, or local laws.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.
*Silvus does not accept unsolicited resumes from individual recruiters or third‑party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Silvus Technologies.
Travel Requirements: Under 25%
Relocation Provided: None
Position Type: Experienced
Referral Payment Plan: No
Company: Motorola Solutions Danmark A/S
Location: Glostrup, Denmark (ZDK02)
Additional location: