Field Application Specialist, based in the US or DK

ApplyMint; Denmark; On-site; DKK 550,000 - 750,000; Full time

Job summary

Novo Nordisk Pharmatech A/S in Denmark is seeking a Field Application Specialist who will be the primary face to customers and to the Sales and Marketing team.

You will provide scientific and technical support, troubleshoot with customers, and help develop opportunities while collaborating with R&D, QA, and commercial teams. A strong background in biology and bioprocessing is required.

Qualifications

• MSc or PhD in biology, cell biology or similar.
• At least 5 years’ experience with cell culture media and bioprocessing.
• Strong communication skills and fluency in English.

Responsibilities

• Be the main customer-facing contact for NN Pharmatech products.
• Provide scientific and technical support and troubleshoot with customers.

Skills

Customer facing

Technical troubleshooting

English fluency

Education

MSc/PhD in biology or related

Tools

Cell culture techniques

Bioprocessing knowledge

Job description

For our client Novo Nordisk Pharmatech A/S we are looking for a talented Field Application Specialist.

The Position

You will be an important face to customers, and also to the Sales and Marketing Department.

Responsibilities includes:

• Dialogue with external stakeholders including R&D, CMC, Manufacturing and Quality
• Provide scientific and technical support and troubleshooting to customers
• Engaging with leads within potential customers
• Progressing opportunities together with customers
• Collaborate with the rest of the Sales Team
• Managing after sales service with existing customersCustomer facing time and developing long lasting partnerships with (potential) customers
• Supporting Product Management around product application projects
• Provides feedback to the department regarding competition and marketing opportunities
• Closely collaborates with R&D and the rest of the S&M team
• Build KOLs and support these with NNPR products to ensure the long-term growth
• Collecting customer feedback on pain points to further improve NNPR products and services, in collaboration with the product manager team
• Support upcoming product launches with customer beta testing and building of an opportunity pipeline

Qualifications

We are looking for a candidate with an MSc or PhD in biology, cell biology or similar. You have at least 5 years’ experience with cell culture media and bioprocessing, and maybe you even have experience from a lab. As a customer facing profile, you have a great personality and high integrity. You are great at technical troubleshooting, and you have the ability to analyze and solve challenges.

The position requires strong communication skills, and fluency in English.

The Department

You will be part of our Sales & Marketing department, that consists of a Sales Team, Marketing Communications, Strategic Marketing, Customer Support and Commercial Excellence. We embark on a growth journey, deliver in a global context and work with around 300 Customers. The product portfolio is a mix of existing and upcoming products, and we work in a B2B environment, where many of our customers are large pharmaceutical and biopharma companies. The Sales Managers works out of 7 different countries, and the rest of Sales & Marketing is located in Køge.

Strategic Marketing sets the direction for new product development and for commercial strategies on existing products. Customer Support manages all aspects of orders from customers, and you will be part of the Sales Team. The Sales Team both work on reoccurring business and new opportunities, and your role will mainly focus on developing new opportunities and engaging with customers in scientific and technical dialogue.

Novo Nordisk Pharmatech, Denmark

Novo Nordisk Pharmatech A/S is a 100% owned subsidiary of Novo Nordisk, located in Køge, DK. We are approx.. 325 people covering the entire value chain from R&D to Manufacturing, Quality, and Sales. Novo Nordisk Pharmatech A/S is a global and leading manufacturer of pharmaceutical ingredients for the pharmaceutical and biopharmaceutical industries. Our purpose is to enable better medicines by providing sustainable pharmaceutical materials through innovative and customized solutions. Our product range consists of Recombinant Insulin, Customised Purification Resins, Enzymes and Quaternary ammonium compounds (Quats).