Facility Manager - Sales Market Denmark & Norway

H&M; Københavns Kommune; On-site; DKK 60,000 - 80,000; Full time

Benefits offered by this job

Staff discount card

H&M Incentive Program

Job summary

H&M in Copenhagen is seeking a Facility Management professional to oversee operations, ensuring compliance, performance, and cost optimization across their portfolio. This role involves managing contracts, suppliers, and energy efficiency, while working collaboratively with various teams.

The ideal candidate will have at least 3 years of experience, a strong background in supplier management, and proficiency in the retail industry. Attractive benefits include a staff discount card and opportunities for global development.

Qualifications

• Minimum 3 years of experience in Facility Management, construction and/or real estate.
• Proven experience in supplier management, contract management and FM Category management.
• Experience in energy management is meriting.

Responsibilities

• Responsible for the full FM scope, including Energy & Utilities, Cleaning, Waste & Pest Management.
• Lead sourcing and procurement of Facility Service Providers.
• Ensure health & safety requirements are followed.

Skills

Supplier management

Contract management

Energy management

Activity-based budgeting

Cross-functional collaboration

Education

Minimum 3 years of experience in Facility Management

Job description

You enable and secure the smooth operation of the site portfolio by delivering optimized, qualitative, and cost‑efficient facility management services that meet business needs and support both short‑and-long term asset performance. You oversee maintenance, supplier management, lifecycle planning, energy efficiency, and cross‑functional collaboration to ensure safe, compliant, and reliable facility operations across all sites.

Responsibilities

• Responsible for the full FM scope, including Energy & Utilities, Cleaning, Waste & Pest Management, Technical installations, General Building Maintenance, and Shopfitting maintenance.
• Act as the FM Category Manager, owning the FM categories end‑to‑end: defining strategy, standards, steering suppliers, managing performance, and driving cost and quality optimization across the portfolio, always in line with the global FM Strategy and Vision.
• Lead or co‑lead sourcing and procurement of Facility Service Providers, acting as subject‑matter support to the Procurement Specialist.
• Secure contractual compliance and high‑quality service delivery from all facility providers and landlords.
• Monitor the portfolio condition, identify investment needs, and plan actions to optimize asset lifetime and overall lifecycle performance.
• Provide operational input for new stores and rebuilds to secure long‑term cost and quality levels.
• Ensure that facility plans are created, maintained and contain activities to meet internal and external requirements, balancing scheduled /reactive work.
• Secure the facility service delivery and facility projects in the Sales Market portfolio based on the agreed requirements and planned activities.
• Secure that health & safety requirements are followed, working closely with suppliers and the local security department.
• Act as an internal service provider to all brands and sites, securing a high‑quality service that meets expectations on urgency.
• Ensure all asset, reactive work and PPM data is accurate, current and fully maintained in the global FM system (Planon), including lifecycle Capex/Opex planning and project records.
• Ensure a high level of system automation and asset data quality.
• Manage, monitor and follow up actual costs vs. budget as well as quality performance based on predefined quality measures.
• Responsible to monitor and report on site energy consumption, drive energy efficiency reduction initiatives to optimize energy efficiency and mitigate energy cost, in line with the global defined energy targets.
• Ensure that all facility activities are aligned with business needs and propose effective solutions to ensure facility requirements remain current and in line with evolving business needs.

WHO YOU’LL WORK WITH

In this role, you will collaborate with multiple teams to ensure the successful expansion of the business. You will work closely with Sales Market PM, Lease manager, FM Vendor, Store teams, Sales Management and Operations, Global FM Strategist and Procruement Strategist, providing key insights and recommendations.

WHO YOU ARE

You are a proactive and structured facility management professional with strong technical understanding, solid planning and analytical skills, and the ability to coordinate multiple stakeholders. You combine operational excellence with a long‑term asset mindset, ensuring quality, safety, sustainability, and financial responsibility in all FM activities.

Qualifications

• Minimum 3 years of experience in Facility Management, construction and/or real estate.
• Proven experience in supplier management, contract management and FM Category management.
• Experience working with several stakeholders in a cross‑functional or matrix environment.
• Proven track record in activity‑based budgeting and operational planning.
• Experience in energy management is meriting.
• Background from the retail industry and experience in large international organisations are meriting.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

This is a full time permanent position and it is based in our Copenhagen Support Office.

We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.