Director, Organizational Performance

Agoda; København; On-site; DKK 588,240 - 1,176,480; Full time

Benefits offered by this job

Relocation support

Job summary

Agoda is seeking a Director of Organizational Performance to partner with senior leaders and drive scalable performance and talent initiatives globally. You will lead calibration cycles, succession planning, and talent reviews, while translating analytics into actionable strategy across departments.

You will mentor a growing team, collaborate with cross-functional partners in HR and business, and shape the org’s future through data-driven insights and robust governance.

Qualifications

• 12+ years of experience in internal HR partnering, talent management, and organizational consulting in large organizations.
• Business acumen; understands org structures and execution.
• Experience implementing performance management platforms and processes in tech environments.
• Strong data sense and ability to translate analytics for stakeholders.
• Excellent judgment, discretion, and ethics.

Responsibilities

• Partner with senior leaders and People Team to drive performance management and talent programs.
• Manage calibration, talent reviews, performance reviews, and succession planning at scale.
• Analyze performance and org data to recommend improvements and drive execution.
• Lead a team to deliver platforms and programs across Agoda.
• Represent the People Team in leadership forums and cross-brand initiatives.
• Mentor and develop professionals within the People function.
• Translate analytics into updates that shape strategy and measure impact.

Skills

HR partnering

Talent management

Organizational consulting

Executive presence

Data analytics

Change management

People analytics

Leadership

Communication

Strategic thinking

Cross-functional collaboration

Education

Bachelor's degree

Advanced degree welcome

Job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across millions of hotels, holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

The Opportunity

As Director of Organizational Performance in the People Development & Performance team, you will partner with senior leaders across Agoda to drive programs and initiatives aimed at strengthening and evolving how we measure and assess organizational effectiveness, and drive interrelated performance management and adjacent talent management platforms and processes such as talent identification, succession planning, and more. Design and implementation of programs will require close partnership across the People Team and project teams in each department. You will help shape Agoda’s organizational and performance management strategies globally to support achieving our vision and multi‑year strategy.

What You’ll Do

• Closely partner with senior departmental leaders and senior business partners and colleagues in the People Team (e.g., HRBPs, Compensation & Benefits, Learning & Development, etc.) to understand business strategy and current organizational context to identify and address opportunities to develop a high‑performing culture in their teams.
• Manage platforms and cycles for performance calibration, talent review, performance review and succession planning across the company.
• Analyze performance, org structure/complexity, and talent movement data to identify issues and recommend practical improvements to talent processes for rapid implementation.
• Lead and develop a team (both directly and on project basis) to deliver platforms and programs on an all‑Agoda and priority departmental program basis.
• Represent the People Team in Agoda leadership forums and represent Agoda in interactions with related brand companies on people‑related topics aimed at sharing and learning best practices, harmonizing policies where appropriate such as inter‑brand transfer.
• Mentor and develop other professionals in a maturing People function.
• Translate people analytics into clear updates for stakeholders, shaping strategy and measuring program impact (e.g., exit drivers, retention, engagement, and performance‑management trends).

What You’ll Need to Succeed

• 12+ years of experience in internal HR partnering, talent management, and organizational consulting experience in large organizations preferably in the tech industry, or strategic or management consulting experience.
• Acute business acumen and understanding of how organizational structures and dynamics relate to execution.
• Deep experience implementing, operating, and improving performance management platforms and processes, preferably in fast‑moving tech environments.
• Deep understanding of the systems and associated data across the employee lifecycle and attendant business processes across full employee lifecycle.
• Excellent executive presence and the ability to clearly articulate messages to a variety of audiences.
• Ability to bring business perspectives and facilitate outcomes is more important than experience in HR roles.
• Excellent judgment, self‑motivated, curious and trustworthy.
• Outstanding ability to lead a team with strong ability to prioritize and guide robust, detailed execution.
• Strong analytical and problem‑solving capability backed with excellent data sense.
• High level of discretion, confidentiality, and ethics.
• Strong interpersonal skills and ability to collaborate across a diverse, multicultural organization.
• Comfortable with ambiguity and change; brings structure and drive to deliver results.
• Humility, sense of humor, flexibility, good interpersonal skills and the ability to lead difficult conversations are a must.
• Undergraduate degree from a top university expected, advanced degrees welcome.
• This role is based in Bangkok – Relocation Support Provided.

Location

This role is based in Bangkok – Relocation Support Provided.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

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