Customer Success Manager

Velatir ApS; Odense; Hybrid; DKK 450,000 - 600,000; Full time

Benefits offered by this job

Pension

Health care benefits

Job summary

Velatir in Odense is hiring a French-speaking Customer Success Manager to own the customer journey from signed deal to successful, lasting adoption. This is a full-time, in-office role at our Odense C office.

Velatir is a Danish AI governance company helping security teams see how employees use AI and giving them controls to keep usage safe. You will join a small but growing CS team, shaping onboarding, adoption strategies, and ongoing success across customers.

Qualifications

• Fluent in French and English, spoken and written.
• Able to work full time from our Odense office.
• Clear communicator who can explain technical topics simply to customers.
• Structured and proactive; comfortable owning a customer journey end to end.
• Strong relationship builder, able to earn trust with customers at every level.
• Nice to have: Danish, a couple of years in tech/SaaS, experience with a CS tool like HubSpot, interest in AI/security/governance.

Responsibilities

• Onboard new customers: guide each customer from handover after the sale to go-live with a clear plan, owners and timeline.
• Drive adoption: help customers roll out Velatir across their organisation and reach the value they bought it for.
• Own the relationship: be the day-to-day contact after the sale; run regular check-ins and reviews, and spot risks and expansion opportunities early.
• Train and support: run onboarding sessions and workshops, and build guides and materials that customers can reuse.
• Track health: monitor usage and customer health in our systems, and act when adoption stalls.
• Close the loop: bring customer feedback to Product and Sales, and help build our CS playbooks as the team grows.

Skills

French language

English language

Job description

Velatir is hiring a french speaking Customer Success Manager to own the customer journey from signed deal to successful, lasting adoption. This is a full-time, in-office role at our Odense C office.

Velatir is hiring a french speaking Customer Success Manager to own the customer journey from signed deal to successful, lasting adoption. This is a full-time, in-office role at our Odense C office.

Velatir is a Danish AI governance company. We help security teams see how employees use AI across the organisation and give them the controls to keep that use safe. You will join a Customer Success team of two that is growing, with real room to shape how we onboard and retain customers.

• Onboard new customers: Guide each customer from handover after the sale to go-live, with a clear plan, owners and timeline.
• Drive adoption: Help customers roll out Velatir across their organisation and reach the value they bought it for.
• Own the relationship: Be the day-to-day contact after the sale; run regular check-ins and reviews, and spot risks and expansion opportunities early.
• Train and support: Run onboarding sessions and workshops, and build guides and materials that customers can reuse.
• Track health: Monitor usage and customer health in our systems, and act when adoption stalls.
• Close the loop: Bring customer feedback to Product and Sales, and help build our CS playbooks as the team grows.

What we're looking for

Required

• Fluent in French and English, spoken and written
• Able to work full time from our Odense office
• Clear communicator who can explain technical topics simply to customers
• Structured and proactive; comfortable owning a customer journey end to end
• Strong relationship builder, able to earn trust with customers at every level.

Nice to have

• Danish
• A couple of years in tech, SaaS or software, ideally in customer success, onboarding or account management
• Experience with a CRM or CS tool such as HubSpot
• Interest in AI, security or governance

What we offer

• A central role in shaping customer success at a fast-growing company
• A fast-moving team with cool and dedicated colleagues
• Equipment, tools and AI services for the job
• Pension and health care benefits