Customer Service Representative (Finnish & Swedish speaker)

MiniMed; Denmark; Hybrid; DKK 400,000 - 560,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Flexible benefits package

Job summary

MiniMed is seeking a role within Customer Care & Supply Chain based in Copenhagen, offering a hybrid work model (2/3 in the office). You will support Order-To-Cash processes, assist patients and internal teams, and contribute to process improvements.

The role emphasizes customer focus, strong communication, and a proactive approach to issue resolution with a high standard of accuracy and integrity.

Qualifications

• Fluent Finnish and English; Swedish proficiency is a plus.
• Empathy and customer-centric mindset essential.
• Experience with CRM systems, preferably SAP, is desired.
• Excellent communication skills and a structured approach to work.
• Bias toward process improvement and driving efficiency.
• Ability to motivate colleagues toward shared objectives.
• Positive, can-do attitude with high accuracy and integrity.

Responsibilities

• Provide day-to-day support in MiniMed’s Order-To-Cash processes.
• Offer professional support to patients, Centre of Expertise and Field Sales team.
• Contribute to customer satisfaction goals.
• Handle all incoming calls and emails, prioritizing urgent requests and following through to resolution.
• Resolve issues and communicate proactively to customers/patients.
• Participate in or lead process improvement projects and standardization efforts.
• Capture and document customer/patient specifics in internal systems.

Skills

Fluent English

Fluent Finnish

Sufficient Swedish

Empathy

Strong communication skills

Structured working style

Process improvement mindset

Motivate others

High accuracy and accountability

Tools

SAP CRM

Job description

About the Role

By joining Customer Care & Supply Chain (CC&SC), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CC&SC means being close to our customers, patients, and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.). The role is permanent and based at the Copenhagen office (hybrid working model 3/2).

Responsibilities may include the following and other duties may be assigned.

• Provide day-to-day support in MiniMed’ s Order-To-Cash processes:
• Provide a professional level of support to patients, Centre of Expertise and Field Sales team.
• Contribute to the company goals in the areas of customer satisfaction.
• Be responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership through to resolution.
• Be responsible for issue resolution and reactive communication towards the customer/patient.
• Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects.
• Be responsible for capturing and documenting customer/patient specificities in internal systems.

Required Knowledge and Experience:

• Language: fluent Finnish, English, sufficient Swedish
• Empathy and understanding, being able to think from a customer perspective.
• Previous experience with CRM systems – Preferably SAP
• Strong communication skills;
• Structured way of working, resilience and customer orientation
• A drive for Process Improvement
• Ability to motivate others to pursue common goals
• Positive, 'can do' attitude.
• High level of accuracy, accountability, integrity and flexibility
• Hybrid working model: 2/3 times a week in the office in Copenhagen

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes.

From our intelligent dosing systems that stay one step ahead to our always-on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment.

We’re here to make better days possible for people with diabetes.

Joyful, messy, fully lived days. Days where things feel lighter, easier.

For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence. At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier.

Our people-first priority.

At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need.

Our life-transforming technologies.

No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms.

Our focus on the future.

We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting-edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .