Customer Service Executive

Rsgroup; København; Hybrid; DKK 320,000 - 430,000; Full time

Job summary

RS Group in Copenhagen NV is seeking a Customer Service Executive to be the first point of contact for customers, delivering support via phone, email, and chat. This hybrid role combines remote work with time in our Copenhagen office.

You will handle inquiries, coordinate with internal teams, and guide customers to the right solutions quickly, maintaining high service standards and contributing to RS Group’s ongoing success.

Qualifications

• Fluent Danish and English (written and spoken).
• Strong communication across phone, email, and chat.
• Ability to understand customer needs and resolve issues efficiently.
• Good problem-solving and prioritization skills.
• Professional and calm approach to handling challenges and complaints.
• Team-oriented mindset with ability to collaborate across departments.
• Structured way of working with attention to detail and data handling.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve issues, answer questions, and provide accurate information.
• Ensure a positive customer experience aligned with company standards.
• Support with orders, deliveries, returns, and complaints.
• Coordinate with internal teams and escalate complex cases when needed.
• Maintain strong knowledge of products, services, and processes.
• Handle customer data in line with GDPR and company policies.
• Ensure orders are processed correctly and delivered as expected.

Skills

Danish

English

Communication skills

Problem solving

Team collaboration

Attention to detail

Job description

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Customer Service Executive

Location: Copenhagen NV, Capital Region of Denmark, DK, 2400

Brand: RS Group

Function: Customer Services

Work Location: Hybrid

Location:This is a hybrid role, offering a combination of being able to work remotely and from our Copenhagen office.

Contract Type: full-time

The Opportunity

As a Customer Service Specialist at RS, you will be the first point of contact for customers, delivering high-quality support via phone, email, and chat. You will play a key role in creating a seamless and positive customer experience while building strong, long-term relationships.

In this role, you will handle a wide range of inquiries, coordinate closely with internal teams, and ensure customers are guided to the right solutions quickly and efficiently. Your work will be central to maintaining high service standards and supporting RS’s continued success.

What You Will Be Doing

• Handle customer inquiries via phone, email, and chat.
• Resolve issues, answer questions, and provide accurate information.
• Ensure a positive customer experience aligned with company standards.
• Support with orders, deliveries, returns, and complaints.
• Coordinate with internal teams and escalates complex cases when needed.
• Maintain strong knowledge of products, services, and processes.
• Handle customer data in line with GDPR and company policies.
• Ensure orders are processed correctly and delivered as expected.

What You’ll Bring

• Fluent Danish and communicative English (written and spoken)
• Strong communication skills across phone, email, and chat
• Ability to understand customer needs and resolve issues efficiently
• Good problem-solving and prioritization skills
• Professional and calm approach to handling challenges and complaints
• Team‑oriented mindset with ability to collaborate across departments
• Structured way of working with attention to detail and data handling

We Are RS

We’vebeen solving industry problems for over 80 years. We turn the ‘what ifs’ into the ‘why nots’,the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions to over 1.2 million customers globally, shipping a parcel every 2 seconds to over 130 countries. With over 800,000 stocked and3million unstocked products,we’rea trusted partner to the world’s leading industries.

We’re looking for curious, driven, and empathetic professionals to join our journey. People who think differently, act with purpose, and want to make a real impact.

Rewards

Our Reward Strategy Philosophy is designed to offer market competitive base salaries and provideall ofour people the opportunity toparticipatein a short-term incentive, enabling them to share in the success of the Company.

Our total reward package is more than just the cash; our recognition and benefit offering provide the opportunity for us to recognise, reward and enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but in Denmark include:

• Financial – pension scheme, quarterly bonus
• Lifestyle –Fritvalg, additional 2 days off for voluntary work
• Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values

Ready to Make Amazing Happen?

Joinc.9,000colleagues and help us shape the future ofourindustry. Whoever you are, wherever you are – it all starts here.