Customer Ops Leader: Transforming CX & Operations

Actona Group A/S; Holstebro Kommune; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

Actona Group is seeking a Customer Operations Manager in Denmark to lead a team of about 10 professionals through a strategic transformation focused on customer experience and operational excellence. You will translate goals into team objectives, drive KPI-based performance, collaborate with Sales, Supply Chain, and Finance, and foster a culture of accountability and continuous improvement.

The role offers a dynamic environment in an international company with opportunities to grow and shape the

Qualifications

• Proven leadership experience in customer operations or a similar area.
• Track record of improving processes and performance.
• Experience in international organisations is preferred.
• Able to drive transformation and change.

Responsibilities

• Lead, motivate, and develop a team of approximately 10 employees.
• Drive an excellent B2B customer experience across all customer touchpoints.
• Translate company goals and priorities into clear team objectives, actions, and results.
• Continue to strengthen a culture of accountability, customer centricity, collaboration, and continuous improvement.
• Drive process optimisation, standardisation, digitalisation, and adoption of new technologies, including AI-enabled solutions.
• Lead through KPIs and ensure transparency, ownership, and performance management across the team.
• Collaborate closely with Sales, Supply Chain, Procurement, Logistics, Product Development, and Finance to ensure seamless customer journeys.

Skills

People leadership

Customer experience

Operational process improvement

Cross-functional collaboration

Job description

Actona Group is seeking a Customer Operations Manager in Denmark to lead a team of about 10 professionals through a strategic transformation focused on customer experience and operational excellence. You will translate goals into team objectives, drive KPI-based performance, collaborate with Sales, Supply Chain, and Finance, and foster a culture of accountability and continuous improvement.

The role offers a dynamic environment in an international company with opportunities to grow and shape the