Customer Care Representative (German speaking)

Cortrium ApS; København; On-site; DKK 260,000 - 320,000; Full time

Benefits offered by this job

International work environment

Growing med-tech company

Office in Høje Taastrup

Job summary

Cortrium ApS in Denmark seeks a Customer Care Representative who is a German native speaker to provide first-line support to German and international customers via phone and email, collaborating with Sales, R&D, Quality, and shipping.

You will guide customers through software installation (TeamViewer), handle product, software, invoicing, upselling and replacements, and capture feedback. The role can be full-time or part-time (16–37 hours/week) and is based at our modern office in Høje Taastrup.

Qualifications

• German speaker with professional fluency in English and one additional language.
• Customer-focused, empathetic, and solution-oriented.
• Structured, reliable, and comfortable with technology.
• Customer service experience preferred.

Responsibilities

• Support customers with product, software, invoicing, upselling, and replacement inquiries, owning each case from start to finish
• Guide customers through software installation (through Team Viewer)
• Become an expert in Cortrium’s products and software
• Capture customer feedback and feature requests
• Assist the shipping team to ensure efficient deliveries when needed

Skills

German Native

English Proficiency

Additional Language

Customer Focus

Job description

Customer Care Representative (German Native Speaker)

Love helping customers, solving problems, and working with tech?

Cortrium is looking for you!

The role

You will provide first-line customer support to our German and international customers, mainly via phone and email. Working closely with Sales, R&D, Quality, and shipping, you will ensure fast, professional, and solution-oriented support.

Your responsibilities

Support customers with product, software, invoicing, upselling, and replacement inquiries, owning each case from start to finish

Guide customers through software installation (through Team Viewer)

Become an expert in Cortrium’s products and software

Capture customer feedback and feature requests

Assist the shipping team to ensure efficient deliveries when needed

Who you are

German speaker with professional fluency in English and one additional language (Danish, French, Spanish, Italian or other)

Customer-focused, empathetic, and solution-oriented

Structured, reliable, and comfortable with technology

Customer service experience preferred (technical support not required)

What we offer

An international, informal work environment

A role with responsibility in a growing med-tech company

Full-time or part-time position (16–37 h/week)

Modern office in Høje Taastrup with great facilities

About Cortrium

Cortrium develops innovative ECG solutions that help healthcare professionals diagnose heart arrhythmias. Germany is our main market, and we are expanding internationally.