Counter Manager Aēsop - L'Oréal Luxury Division

Loreal; København; Vor Ort; DKK 480.000 - 580.000; Vollzeit

Zusammenfassung

L’Oréal's Aesop counter in Magasin du Nord is seeking a dynamic Counter Manager to lead a high‑performing team and drive memorable in‑store experiences. You will spend most of your time on the shop floor guiding staff and delivering exceptional service.

Reporting to the Retail Business Manager, you will set quarterly goals, monitor KPIs, and work with Marketing and VM to execute campaigns while upholding brand standards across the Nordic hub.

Qualifikationen

• Retail leadership experience in a customer- and sales-focused environment.
• Strong commercial acumen to drive sales targets and KPIs.
• Proven ability to lead the art of selling across categories.
• Coaching skills to develop teams and improve retention.
• Proficient in Danish and English for store operations and communication.

Aufgaben

• Define SMART quarterly goals, develop monthly plans, and track KPIs to exceed targets.
• Lead daily briefings to align priorities and communicate updates.
• Spend 80% on the shop floor coaching the team and guiding talent development.
• Model the Aesop customer experience and analyse feedback to improve interactions.
• Collaborate with Marketing/VM and other Store Managers to execute campaigns and maintain standards.
• Participate in recruitment and sign off inductions.

Kenntnisse

Retail Leadership

Commercial Acumen

The Art of Selling

Coaching & People Development

Retail Operations & Communication

Jobbeschreibung

Counter Manager - Aesop - Magasin du Nord

Hello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

As our Counter Manager in Magasin du Nord, you will be pivotal in bringing Aesop's vision to life within your store. Reporting to the Retail Business Manager, you will act with a merchant mindset to inspire your team, spending 80% of your time on the shop floor.

• In collaboration with the Retail Business Manager, define SMART quarterly goals, develop monthly commercial plans, and track KPIs to consistently exceed targets.
• Facilitate daily briefings to align on priorities and targets, share feedback, communicate updates, and foster a high-performance team.
• Spend 80% of your working week on the shop floor observing, coaching your team, and partnering on talent succession plans to promote growth and retention.
• Role-model excellence in delivering the Aesop customer experience, analysing Voice of the Customer data to enhance in-store client interactions.
• Collaborate with Marketing, Visual Merchandising, and fellow Store Managers to execute tactical campaigns, integrate new products, and uphold retail standards.
• Participate in Retail Consultant recruitment, take responsibility for signing off inductions, and uphold Aesop's five senses experience.

We Are Looking For

You are an entrepreneurial, customer-focused leader with a strong commitment to Aesop's unique values. You bring:

• Retail Leadership: Proven experience successfully leading and motivating a team in a customer and sales-focused retail or hospitality environment.
• Commercial Acumen: Excellent commercial acumen, with the ability to define, role-model, and monitor behaviours that achieve sales targets and KPIs.
• The Art of Selling: A natural ability to lead the creative art of selling through exceptional conversations and cross-category sales.
• Coaching & People Development: Accomplished at coaching, providing feedback, and building teams that drive both employee and customer retention.
• Retail Operations & Communication: Capability in running efficient store operations and upholding retail standards, with professional working proficiency in Danish and English.

What's In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference

Who We Are

You might think you know us. But we're more than the products on your bathroom shelf. We're a dynamic, innovative community of 90,000+ people in 150 countries, leading the way in sustainable, tech-driven beauty. Here, you'll find freedom to explore, learn and make an impact. There's no single path: you'll discover new roles and industries, build your skills with leading learning programmes and collaborate with teams across the globe. Ready to shape the future of beauty with us?

As part of our Nordic Hub, you join dynamic teams across Sweden, Denmark, Norway, and Finland to drive the future of beauty in one of the world's most innovative regions.

L’Oréal Luxe’s mission is to provide our consumers with the best products and brand experiences by making beauty a luxury of personal expression. Aesop offers skin, hair, and body care formulations created with meticulous attention to detail and sensory efficacy, presented within thoughtfully designed retail spaces.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

Wondering how AI is integrated in our L'Oréal recruitment process? Find practical information and advice in our AI Charter.